Logistics Capacity Coordinator

hace 13 horas


Guadalajara, Jalisco, México Arrive Logistics A tiempo completo

About UsAs one of the fastest-growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. With a strong presence in Guadalajara, we're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

What We OfferWe're seeking highly motivated individuals to join our team as Logistics Capacity Coordinators in our Guadalajara office. This role plays a critical part in ensuring the smooth operation of our cross-border logistics services, working closely with our carrier partners and internal teams to deliver exceptional results.

The Role
We are looking for dedicated, high-energy candidates to join our growing department at Arrive Logistics in Guadalajara, Mexico office At Arrive, we are committed to servicing our carriers and exceeding expectations. As a Logistics Capacity Coordinator, you will contribute to that commitment After a comprehensive training program, you will hit the ground running, armed with industry knowledge and a thorough understanding of carrier capacity. Once you hit the floor, you will focus on finding carriers across the nation to transport our customers' shipments Through negotiation and collaboration, you will enable Arrive to service our customers and their freight in the most cost-effective way possible.

Responsibilities
Learn the business in our one-week training program, designed to get you ramped quickly & effectively
Hustle We want reliable team members who will show up on time and get the job done
Get on the phone This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country
Secure capacity by selling shipments over the phone to carriers who meet our strict requirements
Problem-solve through issues that occur during transit
Communicate internally with our customer sales team & keep them updated on the status of their customers' shipments You are their point of contact for all tracking updates
Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters
Coordinate internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives, and Carrier Reps
Problem solve for cross-border carrier operations, trailers stuck at the border, communicate update and problem solve, set up 1st shift for success
Assist in tracking and updating load milestones including Border Operations Card
Be the Global point of contact for all after hours (2nd shift) carrier escalations & carrier cross-border operations problem solving
Make sure to remain up to date with all of our SOPs (Standard Operational Procedure)
Demonstrate ability to identify and resolve performance issues



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