Process Improvement Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Tala A tiempo completo

About Tala

Tala is a global technology company building the world's most accessible financial services. With a strong mission to enable financial agency for underbanked people around the world, we are expanding across product offerings, countries, and crypto. We are looking for a talented individual to contribute to our operations team and help build a best-in-class customer experience.

Key Responsibilities

  • Monitor and analyze relational and transactional KPIs to identify areas for improvement.
  • Collaborate with internal teams to enhance procedures and standards.
  • Develop and implement data-driven solutions to improve customer experience.
  • Partner with operations to build a customer-centric approach.

Requirements

  • Proven experience in cross-functional collaboration with operational areas.
  • Data-driven decision-making orientation.
  • Exceptional verbal and written presentation skills.
  • Fluent in English and Spanish.

Preferred Qualifications

  • Knowledge of the financial services industry.
  • Project management skills, ideally Six Sigma training.
  • Experience working with international teams.

Tala is committed to building a diverse and inclusive global team. We strongly believe that inclusion fosters innovation and we're proud to have a team that represents a multitude of backgrounds, cultures, and experiences. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.



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