Logistics Operations Expert
hace 1 mes
**About Certu Systems, Inc.**
Certu Systems, Inc. is a leading provider of AI-based logistics operations services that revolutionize supply chain management with actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings.
We are currently seeking a seasoned Field Support Engineer based in our CDMX office to work closely with customers in various locations across Mexico.
As a key member of our local Operations team, you will be responsible for interacting with, training, and resolving issues for our customers. Your primary goal will be to ensure seamless and full utilization of our services by empowering customers with effective communication, data-driven decision-making, and strategic planning.
Key Responsibilities:
- Provide exceptional customer support through regular training sessions, issue resolution, and proactive communication.
- Collaborate with cross-functional teams to drive operational excellence, improve service quality, and enhance customer satisfaction.
- Analyze customer needs, identify areas for improvement, and develop targeted solutions to meet their evolving requirements.
- Develop and maintain strong relationships with customers, stakeholders, and internal teams to foster a culture of trust, respect, and open communication.
Requirements:
- Demonstrated leadership experience in project management, team leadership, or similar roles.
- Strong written and verbal communication skills in Spanish; English proficiency preferred.
- Excellent presentation and analytical skills to effectively communicate with diverse audiences and make informed decisions.
- Able to work independently and collaboratively as part of a fast-paced, dynamic team.
- Familiarity with logistics and supply chain management principles, practices, and technologies.
What We Offer:
- A competitive compensation package, including employee stock options and benefits.
- The opportunity to work with a cutting-edge technology company that is transforming the logistics industry.
- A dynamic and supportive work environment that fosters growth, innovation, and collaboration.
Salary Range: $60,000 - $80,000 per year, depending on experience.
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