Air Freight Logistics Manager

hace 3 días


Xico, México Carolina Logistics A tiempo completo
Unlock Career Growth with Carolina Logistics

We are a leading American freight forwarder with over 14 years of experience in the global logistics industry, headquartered in South Carolina. Our mission is to provide innovative and efficient logistics strategies that streamline supply chains and deliver exceptional customer service.

Salary Range: Up to $45,000 per month

About the Role:

This Supervision Of Customer Success position involves leading, mentoring, and motivating a team of Customer Success Managers to ensure exceptional service and client satisfaction. You will conduct regular team meetings, provide coaching and training, proactively address customer inquiries, and collaborate closely with clients to understand their unique logistics needs.

Requirements:

You should have 1-3 years of experience in a supervisory role within customer success or similar positions in the logistics industry. A proven track record in customer success, in-depth knowledge of air freight operations, and strong leadership skills are required.

Key Responsibilities:

  • Lead, mentor, and motivate a team of Customer Success Managers
  • Conduct regular team meetings to align on goals, updates, and performance expectations
  • Provide coaching and training to develop the team's expertise in air freight operations and best practices in customer service
  • Proactively address and resolve customer inquiries, concerns, and escalations
  • Collaborate closely with clients to understand their unique logistics needs
  • Analyze customer feedback and performance metrics to identify opportunities for improvement and continuous growth

Benefits:

  • Competitive salary with performance-based commissions
  • Opportunity for career growth within a rapidly expanding global logistics company
  • Collaborative and supportive team environment


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