Onboarding Expert for Capital Markets
hace 24 horas
We are seeking an experienced Onboarding Expert to join our team at Nasdaq. The ideal candidate will have a deep understanding of capital markets and customer management, with a strong ability to communicate clearly and professionally at all levels.
As an Onboarding Expert, you will play a crucial role in ensuring a smooth onboarding process for our customers. This will involve working closely with internal teams and external stakeholders to provide essential support and guidance throughout the implementation and usage of our NTS service.
The successful candidate will have at least three years of experience in the capital markets domain, with a proven track record of delivering high-quality results in a fast-paced environment. They will also have a strong understanding of OTC markets, market manipulation techniques, and local compliance requirements.
In this role, you will be responsible for:
- Conducting NTS implementation kick-off meetings to explain the onboarding process;
- Establishing strong relationships with key stakeholders to ensure customer satisfaction and retention;
- Preparing and delivering tailored project plans to customers;
- Explaining the Nasdaq Data Specifications to customers;
- Understanding customer profiles and market surveillance requirements to answer customer queries and offer suggestions;
- Conducting training sessions on NTS products;
- Assisting customers with alert calibration and alert logic used within NTS;
- Eliminating roadblocks during implementation;
- Assisting the technical onboarding specialist in implementing change requests from customers;
- Providing weekly project status reports to internal and external stakeholders;
- Collecting and acting on customer feedback to improve the product;
- Being an effective communicator internally and externally.
We offer a competitive salary of approximately $100,000 per year, based on industry standards and location. Additionally, we provide a comprehensive benefits package that includes health insurance, retirement planning, and professional development opportunities.
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