Operations Manager

hace 1 día


Tijuana, Baja California, México Taskus A tiempo completo

About the Role:

We are seeking an experienced Operations Manager to join our team at TaskUs. As an Operations Manager, you will be responsible for leading our customer experience operations and ensuring that our team delivers exceptional results.

Key Responsibilities:

  • Lead and manage a team of customer experience professionals to achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction, quality, and efficiency.
  • Collaborate with cross-functional teams to drive business growth and improve operational performance.
  • Analyze data and metrics to identify trends and areas for improvement.
  • Develop and implement plans to address performance gaps and improve team productivity.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Ensure compliance with company policies and procedures.

Requirements:

  • At least two years of experience in a management role, preferably in a call center or BPO environment.
  • Proven track record of meeting and delivering targets.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong leadership and coaching skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a diverse and inclusive team.

TaskUs is an Equal Opportunity Employer:

We welcome applicants from diverse backgrounds and are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.


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