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Sales Engineer
hace 2 meses
Job Summary:
This position is responsible for managing relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent will generate quotations and work with customers and plant personnel to establish production expectations.
Main Responsibilities:
- Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
- Conduct sales calls and receive and respond to customer inquiries.
- Conduct customer feedback interviews and surveys.
- Develop and deliver quotations and provide clarification of customer requirements.
- Partner with employees at the plant level to monitor the progress of work to meet customer expectations.
- Project Management.
- Perform other tasks as assigned or dictated by the position.
Requirements:
- High school education or equivalent; college degree preferred.
- Must demonstrate the ability to read, write, and communicate in the English language.
- Experience necessary - ten years in sales, customer service, or a related field.
- Demonstrate good judgment in fostering positive customer relationships.
- Ability to quote pricing and manage expectations for process and delivery.
- Exercise tact and ability to partner with customers to resolve issues.
- Problem-solving skills to meet customer expectations.
- Communication skills with employees at all levels to achieve the goal of exceptional customer service.
- Advocate for the quality of our products and services.
- At all times conduct in accordance with Bodycote policies and procedures.
- Commitment to ethics in all interactions.
Physical & Mental Demands:
- Must be able to work in a sitting position for extended periods in an office/industrial environment.
- Manual dexterity to perform data entry functions.
- Ability to bend, pull, stoop, and reach to perform functions.
- Ability to lift 25-30 lbs.
- May be exposed to heat, fumes, noise, humidity, etc.
- Must have the cognitive and mental capacity to perform essential job functions.
- Must be able to communicate effectively orally and in writing.
- Visual acuity to read documents, computer screens, files, etc.
- Ability to hear in person and via phone.
Equal Opportunity Employer:
Bodycote is an equal opportunity employer and welcomes applications from diverse candidates.
