Support Engineer
hace 4 semanas
Job Title: Support Engineer
Job Summary:
We are seeking a highly skilled Support Engineer to join our team at Blue Yonder. As a Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to drive solutions and fixes.
Key Responsibilities:
- Provide functional and technical support for service requests, incidents, changes, or problems that affect BY Solution and impact customer business.
- Understand and triage customer issues, conducting technical research or team collaboration, and documenting learnings and creating knowledge articles for repeated cases.
- Log and respond to customer support requests via phone, email, and web interface.
- Communicate product and solution expertise to internal and external customers.
- Work closely with BY Execution Experts for complex issue resolution, including Product Development.
- Continuous learning on latest BY Solutions.
Requirements:
- 2+ years of experience in a customer-facing software industry role, with a preference for software support or technical support (SQL, Servers, etc).
- Experience working with BY products, specifically Transportation or Warehouse management solutions, is preferred.
- Supply chain domain experience is a plus.
- Technical skills: experience with Splunk, Oracle database, SQL, WebLogic, Java, analytical and problem-solving skills, programming language in Java/J2EE concepts, knowledge of operating systems (e.g., Windows, UNIX, LINUX), and understanding of scripting languages (Unix Shell Scripting, PowerShell, Python, etc).
- Soft skills: excellent communication and interpersonal skills, ability to work calmly under pressure, self-motivated and quick learner, able to work flexible hours, and demonstrates initiative and is inquisitive.
- Education: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.
Our Values:
At Blue Yonder, our values unite us and drive our success. We are committed to fostering an inclusive environment and promoting diversity, inclusion, value, and equality (DIVE). We believe in the importance of diversity and inclusion in the workplace and strive to create a culture that values and respects all individuals.
Equal Employment Opportunity:
Blue Yonder is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
-
Support Engineer
hace 1 semana
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Support EngineerJob Summary:We are seeking a highly skilled Support Engineer to join our team at Blue Yonder. As a Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to drive solutions and fixes.Key Responsibilities:Provide functional and...
-
WMS Support Engineer
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: WMS Support EngineerWe are seeking a highly skilled WMS Support Engineer to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional technical support and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical support and solutions to customers using the WMS...
-
Senior Server Support Engineer
hace 1 semana
Monterrey, Nuevo León, México Lenovo A tiempo completoJob Title: Senior Server Support EngineerWe are Lenovo, a global technology powerhouse, and we are seeking a highly skilled Senior Server Support Engineer to join our team. As a Senior Server Support Engineer, you will be responsible for leading our field support team and providing technical expertise to our customers.Key Responsibilities:Lead a team of...
-
Support Engineer II
hace 1 semana
Monterrey, Nuevo León, México Jda Software A tiempo completoJob Title: Support Engineer IIAt Jda Software, we are seeking a highly skilled Support Engineer II to join our team. As a Support Engineer II, you will play a critical role in providing solution/product support to our SaaS and On-Prem customers.Key Responsibilities:Provide functional and/or technical support during customer upgrades, deployments, rollouts,...
-
Software Support Engineer
hace 1 mes
Monterrey, Nuevo León, México AgileEngine A tiempo completo{"h1": "Software Support Engineer at AgileEngine", "p": "We are seeking a skilled Software Support Engineer to join our team at AgileEngine. As a Software Support Engineer, you will be responsible for analyzing, troubleshooting, and resolving complex software issues reported by customers. You will work across both frontend and backend systems, engaging...
-
Senior Server Support Engineer
hace 1 semana
Monterrey, Nuevo León, México Lenovo A tiempo completoJob Title: Senior Server Support EngineerWe are Lenovo, a global technology powerhouse, and we are seeking a highly skilled Senior Server Support Engineer to join our team. As a key member of our ISG organization, you will be responsible for leading our highest level of field support and ensuring that our customers receive exceptional technical expertise.Key...
-
Senior Support Engineer
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Senior Support EngineerJob Summary:We are seeking a highly skilled Senior Support Engineer to join our team at Blue Yonder. As a Senior Support Engineer, you will be responsible for providing technical support to our customers and partners, ensuring that they receive the best possible service and experience.Key Responsibilities:Provide functional...
-
Senior Support Engineer
hace 1 mes
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Senior Support Engineer IThe Senior Support Engineer will play a critical role in providing exceptional support to our SaaS and On Prem customers, ensuring seamless solution/product support on demand/fulfillment, promotion, during implementation and after go live.Key Responsibilities:Provide functional and/or technical support during customer...
-
Support Engineer II
hace 1 semana
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Support Engineer IIWe are seeking a highly skilled Support Engineer II to join our team at Blue Yonder. As a key member of our Support team, you will be responsible for providing technical support to our customers, ensuring their success with our Supply Chain Planning solutions.Key Responsibilities:Provide functional and technical support to...
-
Support Engineer
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Support Engineer to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers and internal stakeholders.Key ResponsibilitiesAct as the primary point of contact for all Blue Yonder TMS Solutions related casesInstall and...
-
Associate Support Engineer
hace 5 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Associate Support Engineer (TMS Operate)Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider, is seeking a talented Support Engineer to join its TMS Operate Team.The ideal candidate will work with global functional & technical teams to gather and understand technical / functional reported issues/problems and drive...
-
Cloud Technical Support Engineer
hace 1 semana
Monterrey, Nuevo León, México Northware A tiempo completoTechnical Support Engineer - CloudWe are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team at Northware, focusing on the operation, maintenance, and incident response for a High Performance Computing (HPC) platform tailored to meet the needs of computational scientists in Research & Development.Key...
-
Automation Support Engineer
hace 1 semana
Monterrey, Nuevo León, México Mondelez International A tiempo completoJob Description**About the Role**We are seeking a highly skilled Automation Support Jr Engineer to join our team at Mondelez International. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and processes.**Key Responsibilities**Operate and maintain equipment to build technical...
-
Network Security Engineer
hace 19 horas
Monterrey, Nuevo León, México Norma Group A tiempo completoNetwork Security Engineer - IT SupportAt Norma Group, we're committed to innovation and excellence. We're seeking a talented Network Security Engineer to join our global team and support the availability of our IT systems and services.Your Role:As a Network Security Engineer, you'll be responsible for providing 1st and 2nd Level support for network security...
-
Senior Support Engineer II
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Senior Support Engineer IIBlue Yonder is seeking a highly skilled Senior Support Engineer II to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, ensuring their WMS solutions are running smoothly and efficiently.Key Responsibilities:Provide functional and technical support...
-
Senior Support Engineer 2
hace 5 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob DescriptionBlue Yonder is a leading SaaS and AI-driven Global Supply Chain Solutions software product company, and a Glassdoor "Best Places to Work" employer.We are seeking a Senior Support Engineer 2 to join the Blue Yonder Planning Operate (Support) team where your core focus is to ensure customers realize value from their Blue Yonder Supply Chain...
-
Senior Technical Support Specialist
hace 1 semana
Monterrey, Nuevo León, México Kalasko A tiempo completoJob Title: Senior Support EngineerWe are seeking a highly skilled and experienced Senior Support Engineer to join our team at Kalasko. As a Senior Support Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and working closely with our engineering team to improve customer experience.Key...
-
Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and...
-
Senior Support Engineer
hace 3 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoThe Senior Support Engineer will provide solution and product support to our SaaS and On Prem customers on demand, during implementation and after go live. This role requires strong technical skills and excellent communication and interpersonal skills to interact with a wide variety of internal personnel.Key Responsibilities:Provide functional and/or...
-
Support Engineer
hace 1 mes
Monterrey, Nuevo León, México CPKC A tiempo completoJob SummaryCanadian Pacific (CP), Kansas City Southern (KCS), Kansas City Southern de México, S.A. de C.V. (KCSM), are now CPKC. As the only truly North American railway, we are making big moves. Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S....