Support Engineer

hace 4 semanas

Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Title: Support Engineer

Job Summary:

We are seeking a highly skilled Support Engineer to join our team at Blue Yonder. As a Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to drive solutions and fixes.

Key Responsibilities:

  • Provide functional and technical support for service requests, incidents, changes, or problems that affect BY Solution and impact customer business.
  • Understand and triage customer issues, conducting technical research or team collaboration, and documenting learnings and creating knowledge articles for repeated cases.
  • Log and respond to customer support requests via phone, email, and web interface.
  • Communicate product and solution expertise to internal and external customers.
  • Work closely with BY Execution Experts for complex issue resolution, including Product Development.
  • Continuous learning on latest BY Solutions.

Requirements:

  • 2+ years of experience in a customer-facing software industry role, with a preference for software support or technical support (SQL, Servers, etc).
  • Experience working with BY products, specifically Transportation or Warehouse management solutions, is preferred.
  • Supply chain domain experience is a plus.
  • Technical skills: experience with Splunk, Oracle database, SQL, WebLogic, Java, analytical and problem-solving skills, programming language in Java/J2EE concepts, knowledge of operating systems (e.g., Windows, UNIX, LINUX), and understanding of scripting languages (Unix Shell Scripting, PowerShell, Python, etc).
  • Soft skills: excellent communication and interpersonal skills, ability to work calmly under pressure, self-motivated and quick learner, able to work flexible hours, and demonstrates initiative and is inquisitive.
  • Education: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.

Our Values:

At Blue Yonder, our values unite us and drive our success. We are committed to fostering an inclusive environment and promoting diversity, inclusion, value, and equality (DIVE). We believe in the importance of diversity and inclusion in the workplace and strive to create a culture that values and respects all individuals.

Equal Employment Opportunity:

Blue Yonder is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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