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Software Support Engineer
hace 2 meses
Your primary responsibilities will include:
* Analyzing and resolving complex software issues reported by customers
* Engaging directly with customers to understand their issues and implement effective solutions
* Collaborating with cross-functional teams to escalate and resolve issues as needed
* Contributing to codebase improvements, bug fixes, and feature enhancements based on customer feedback
* Developing and maintaining documentation related to common issues and resolutions
* Proactively identifying areas for product and process improvements to prevent future customer issues
In addition to your technical skills, you will need to have excellent communication skills, with the ability to explain technical issues to non-technical users.
If you are a motivated and detail-oriented individual with a passion for software development and customer support, we encourage you to apply for this exciting opportunity.
**Requirements:**
* Experience with UI development and data visualization tools like Recharts
* Familiarity with cloud services AWS
* Expertise in Python and experience with Django
* Familiarity with CubeJS for managing and troubleshooting data infrastructure
* Proficient in PostgreSQL, including writing and optimizing queries
* Knowledge of Elasticsearch and its application in search and analytics
* Strong problem-solving skills and the ability to work independently to resolve complex issues
* Excellent communication skills, with the ability to explain technical issues to non-technical users
* Experience in a support engineering role with a focus on customer-facing issue resolution
**What We Offer:**
* Competitive compensation and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
If you are a motivated and detail-oriented individual with a passion for software development and customer support, we encourage you to apply for this exciting opportunity.
**How to Apply:**
If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications.
We look forward to hearing from you
