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Accounts Receivable Portfolio Manager
hace 1 mes
About the Role
We are seeking an experienced Accounts Receivable Specialist to manage a portfolio of accounts, process payments, and resolve billing inquiries. As an essential member of our team, you will be responsible for contacting customers about overdue balances, negotiating payment plans, reconciling accounts, and collaborating with 3rd party collections agencies when necessary.
Key Responsibilities
- Monitor a portfolio of accounts and identify outstanding receivables
- Investigate historical data, resolve customer billing inquiries, and process payments, credits, and refunds
- Contact customers (via phone and email) with overdue balances, negotiate payment plans, and manage declined credit cards
- Reconcile accounts for billing and cash application and resolve credit issues
- Respond to ACH chargebacks, escalate issues as needed, and work with 3rd party collections agencies for delinquent accounts
- Maintain accurate records, update account statuses, and prepare collection activity reports
- Assist customers with cancellation processes, review accounts in bankruptcy, and support internal requests
Requirements
- At least 2-3 years' experience in Collections and Accounts Receivable
- Fluent in English, written and spoken is required
- Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Exceptional attention to detail and problem-solving skills
- Exceptional integrity, honesty, and trustworthiness
- Excellent ability to successfully interface with clients and handle multiple priorities concurrently
- Able to work in a fast-paced, continuously evolving environment
About LeadVenture
LeadVenture is a market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture, and more.
Salary Information
The estimated annual salary for this position is $65,000 - $85,000 based on location and industry standards.
Benefits and Culture
LeadVenture provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We value diversity and promote a culture of inclusion and respect.