Financial Collections Specialist
hace 2 meses
We are seeking a skilled Financial Collections Specialist to join our team at Auto Now Financial Services. As a key member of our organization, you will be responsible for collecting past due invoices on behalf of ANFS.
You will monitor accounts, track payments, and provide customer services and support. Your main focus will be to assist management staff with training and development of account managers along with working assigned queue of accounts.
Responsibilities include:
- Handling incoming and outbound collection calls
- Monitoring accounts, identifying payment trends, and communicating any issues to appropriate parties
- Contacting or attempting contact with customers at all stages of delinquency in assigned queue of accounts on a daily basis
- Tracking payment status on client invoices to ensure timely payments
- Advising Customer of necessary action and strategies for debt repayment
- Organizing and recording information about financial status of clients and collection efforts
- Consulting with customers to determine payment status and reasons for overdue payments
- Providing customer support and handling any issues that may arise
- Performing various administrative functions for assigned accounts
- Communicating with the team about the activity of daily operations
- Setting up 'Promises to Pay' (PTP), debit card/credit card, or money orders as requested by the customer
In this role, you will also be expected to:
- Maintain positive working relationships with the Account Manager team and other department employees
- Make 80 or more manual outbound calls per day
- Help provide solutions to customers who attempt to voluntarily surrender their vehicle and maintain their regular payment arrangements
To succeed in this position, you should have:
- A minimum of 1 year of collections, credit, accounts payable, or related finance experience
- Strong customer service and interpersonal skills
- Strong verbal and written communication skills
- Strong critical thinking and organizational skills - attention to detail
- Knowledge of Microsoft Office Products
- The ability to work in a fast-paced, professional environment
The salary for this position is estimated to be around $4,500.00 per week, plus bonus eligibility after 30 days.
This role offers a competitive compensation package, including benefits such as a weekly salary, bonus eligibility, and opportunities for career growth and development.
As a Financial Collections Specialist, you will be working in a call center environment, requiring your own equipment (laptop/PC/headset).
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