Success Driven Advisor
hace 1 semana
Job Description
We are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our account management team, you will be responsible for onboarding new customers, proactively reaching out to accounts based on Gainsight triggers, conducting quarterly/annual business reviews, and having renewal/cancel and pre-cancel conversations with clients.
Responsibilities:
- Onboard new customers
- Monitor account health and proactively reach out to accounts based on Gainsight triggers
- Schedule and complete quarterly/annual business reviews
- Have save/pre-cancel conversations
- Conduct renewal conversations with accounts at risk
- Funnel referrals to sales
Requirements:
- 1+ years of experience in a customer-facing role
- Understanding of the SMB space a plus
- Knowledge of Salesforce CRM a plus
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