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We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Aptar Beauty & Home. As a key member of our quality assurance team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring that their quality expectations are met and exceeded.
Key Responsibilities- Develop and implement quality initiatives to improve customer satisfaction and reduce quality issues
- Collaborate with cross-functional teams to address and resolve customer quality issues
- Communicate effectively with customers regarding technical support, manufacturing issues, and quality non-conformances
- Persuade and present information to customers, suppliers, management, and team members
- Understand and apply advanced mathematical concepts, as well as knowledge of applicable statistical tools and models
- Demonstrate proficiency in root cause analysis, QRQC, and CAPA - corrective and preventative action implementation
- Develop, track, and drive continuous improvement activities to meet or exceed regional quality goals and objectives
- Develop strong relationships with critical customer stakeholders, adding value to those relationships while strengthening the customer-supplier relationship
- Review and approve various specifications from a quality perspective
- Provide quality support to the facility management team through directions of QST's and activities toward team objectives and response to actions from team meetings
- Participate actively in the Quality Improvement Process
- Support and adhere to all system procedures and Company policies / procedures
- Maintain a clean and safe work environment. Follow all safety regulations.
- BS Degree in Engineering or Science or equivalent as deemed acceptable by hiring authority. Master's degree desired but not mandatory.
- 5 years minimum experience as a Quality Engineer
- Demonstrated leadership and analytical abilities to facilitate problem resolution in a team environment
- Working knowledge and proficiency using quality analysis and tools such as root cause analysis, QRQC, 8D, Lean Manufacturing, DOE, FMEA; Six Sigma a plus
- Working knowledge of the ISO 9001 and BRC/IOP standards and requirements to support our ISO and BRC process
- Excellent written and verbal communication skills in both
- Ability to provide leadership to influence the quality activities and performance at our interco suppliers
- Ability to convincingly present solutions based on findings to customers, suppliers, management, and team members
- Master's degree in Engineering, Science, or Business Administration desired but not mandatory.
- Professional certifications such as American Society for Quality CMQ/OE, CQE, CRE, CSSBB, CQA desired but not mandatory.
- Experience with injection molding desired but not mandatory.
