Senior Server Management Specialist

hace 2 semanas


San Pedro Garza García, Nuevo León, México Sap A tiempo completo

**Transforming Business with SAP**

We're seeking a highly skilled Senior Server Management Specialist to join our Enterprise Cloud Services team at SAP. As a trusted advisor, you'll play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

**Key Responsibilities**

• Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPI and SLA's.
• Provide expert support for all Linux OS/Windows and Infra customer issues.
• Participate in major incident handling, troubleshooting service request failures, downtime extensions, and long-running ongoing incidents for a customer.
• Respond quickly during escalations, take proactive steps to avoid escalations, and identify initiatives to improve operation and stability for our customer system and drive initiatives to standardize and simplify server operations.
• Analyze root causes of failures and define a corrective action plan with well-defined mitigation steps.
• Coordinate and orchestrate work between various teams with strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in continuous improvement initiatives to address customer pain points and enhancements in service delivery.
• Streamline standard operating procedures by focusing on automation enhancements.
• Provide proactive operation services for the customer and service on-demand with timely alert reduction programs to all stakeholders involving the customer.

**Requirements**

• Strong experience in the administration of our cloud platform based on Linux operating systems in Azure, AWS, and Google Cloud as well as in SAP data centers. Pacemaker administration knowledge would give an edge over others.
• Practical experience with OS operation, upgrades, and security patching.
• Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls.
• Experience with network services like DNS and LDAP and HTTP proxies.
• Good understanding of IT security, OS hardening.
• Experience in script programming.



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