Senior Root Cause Analysis Specialist
hace 7 horas
We are seeking a highly skilled Senior Root Cause Analysis Specialist to join our team at SAP. As a key member of our technical operations team, you will be responsible for conducting root cause analysis for major incidents and implementing permanent fixes.
Key Responsibilities:- Conduct root cause analysis for major incidents and implement permanent fixes
- Presentation to senior management on findings of RCA and driving weekly status review meetings
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts, and guidelines for the implemented SAP landscapes
- Drive Top Issues and Improvement initiatives
- Coordination of international teams in global projects and Root Cause Analysis
- Driving war rooms for critical escalations
- Graduate in Computer Science or Technology from a reputed institute/university
- SAP NetWeaver Certified Technology Consultant is preferred
- ITIL Foundation certified is preferred
- Project member in an international environment and able to work effectively in international and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer-centric
- Continuous learner and faster adopter of new technology/process
- Analytical and solution-oriented thinker
- Expert-grade communicator with good networking skills
- 10+ years of work experience/working knowledge in Basis/NetWeaver/Business Objects, etc.
SAP helps the world run better and simpler. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
-
Senior Root Cause Analysis Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoUnlock Your Potential in a Dynamic TeamWe're seeking a highly skilled Senior Root Cause Analysis Specialist to join our team at SAP. As a key member of our IT Technology team, you'll play a critical role in helping us deliver exceptional results.Key Responsibilities:Conduct thorough Root Cause Analysis for major incidents, identifying and implementing...
-
Senior Root Cause Analysis Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Root Cause Analysis Specialist to join our team at SAP. As a key member of our IT organization, you will play a critical role in helping us deliver exceptional service to our customers.Key ResponsibilitiesConduct thorough Root Cause Analysis for major incidents, identifying and resolving complex technical...
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJob Title: Senior Problem ManagerWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoJob Title: Senior Problem ManagerAt SAP, we're committed to empowering our employees to bring out their best. Our company culture is built on collaboration, innovation, and a shared passion for making a positive impact. We're dedicated to creating a workplace that values diversity, flexibility, and a customer-centric approach.As a Senior Problem Manager...
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP SE A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key...
-
Senior Problem Manager
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completo{"Job SummaryWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes. Key...
-
Digital Transformation Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Chubb A tiempo completoAbout the RoleWe are seeking a highly skilled Digital Transformation Specialist to join our team at Chubb. As a key member of our organization, you will be responsible for designing and executing end-to-end digital operating models that drive business process improvements and enhance customer experiences.Key ResponsibilitiesBusiness Process Analysis: Conduct...
-
Senior IT Operations Manager
hace 7 días
San Pedro Garza García, Nuevo León, México SAP A tiempo completoJoin SAP's Global Cloud Infrastructure and Delivery TeamWe are seeking a highly skilled Senior Problem Manager to join our team at SAP. As a Senior Problem Manager, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key Responsibilities:Lead...
-
Senior Problem Manager
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Problem Manager to join our Global Cloud Infrastructure and Delivery organization at SAP. As a key member of our team, you will play a critical role in the management and coordination of root cause analysis of major incidents and defining measures to improve IT operations and processes.Key...
-
Senior Server Management Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking an experienced Senior Server Management Specialist to join our Enterprise Cloud Services team at SAP. As a key member of our team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and providing expert support for our customers.Key ResponsibilitiesEnsure day-to-day quality service delivery and...
-
Senior IT Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completoAbout the RoleWe are seeking an experienced IT professional to join our Enhanced Operations Service team at SAP. As a Senior IT Specialist - Cloud Operations, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define,...
-
Expert Cloud Operations Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe are seeking an experienced Cloud Operations Specialist to join our team at SAP. As a Cloud Operations Specialist, you will play a pivotal role in ensuring the smooth operation of our cloud services and infrastructure.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs...
-
Senior IT Specialist
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completoTransforming Business with SAPSAP is a leading enterprise software company that enables businesses to run better. Our company culture is built on collaboration, innovation, and a shared passion to help businesses succeed. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual...
-
Requirements Analysis Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Clarios A tiempo completoAbout the Role:We are seeking a highly skilled Requirements Analysis Specialist to join our team at Clarios. As a key member of our engineering team, you will be responsible for analyzing and managing product requirements to ensure that our solutions meet the needs of our customers.Key Responsibilities:Requirements Analysis: Conduct thorough analysis of...
-
Cloud Operations Specialist
hace 4 semanas
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoAbout the RoleSAP is seeking a highly skilled Cloud Operations Specialist to join our Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve...
-
San Pedro Garza García, Nuevo León, México Sap A tiempo completo**About Us**SAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping our customers succeed.**Job Summary**We are seeking an Enhanced Operations Service Specialist with a strong background in Basis and Performance...
-
IT Technology Services Senior Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoAbout the RoleWe're seeking a highly skilled Cloud Operations Expert to join our team at SAP. As a key member of our operations team, you'll play a critical role in ensuring the smooth delivery of our cloud services.Key ResponsibilitiesEnsure day-to-day quality service delivery and achieve ambitious service KPIs and SLAs.Provide expert support for all Linux...
-
Cloud Operations Expert
hace 3 semanas
San Pedro Garza García, Nuevo León, México Sap A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Operations Expert to join our SAP Enterprise Cloud Services team. As an Enhanced Operations Specialist, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define,...
-
SAP Procurement Support Specialist
hace 2 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoUnlock Your Potential as a Procurement Support SpecialistAt SAP, we're on a mission to help the world run better. As a Procurement Support Specialist, you'll play a vital role in delivering exceptional customer service to our clients in Monterrey, Mexico. Your expertise will be instrumental in resolving issues related to the implementation, deployment,...
-
Senior IT Specialist for Cloud Operations
hace 3 semanas
San Pedro Garza García, Nuevo León, México SAP A tiempo completoTransforming Business with SAPWe're seeking a skilled IT Operations Expert to join our team at SAP. As a key member of our cloud operations team, you'll play a crucial role in ensuring the smooth delivery of our cloud services.Key Responsibilities:Ensure day-to-day quality service delivery and achieve ambitious service KPIs and SLAs.Provide expert support...