Senior Root Cause Analysis Specialist

hace 7 horas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo
Job Title: Senior Root Cause Analysis Specialist

We are seeking a highly skilled Senior Root Cause Analysis Specialist to join our team at SAP. As a key member of our technical operations team, you will be responsible for conducting root cause analysis for major incidents and implementing permanent fixes.

Key Responsibilities:
  • Conduct root cause analysis for major incidents and implement permanent fixes
  • Presentation to senior management on findings of RCA and driving weekly status review meetings
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
  • Proper documentation, definition of technical operational concepts, and guidelines for the implemented SAP landscapes
  • Drive Top Issues and Improvement initiatives
  • Coordination of international teams in global projects and Root Cause Analysis
  • Driving war rooms for critical escalations
Requirements:
  • Graduate in Computer Science or Technology from a reputed institute/university
  • SAP NetWeaver Certified Technology Consultant is preferred
  • ITIL Foundation certified is preferred
  • Project member in an international environment and able to work effectively in international and virtual teams
  • Capable in technical documentation and creation of knowledge-based assets (KBAs)
  • Customer-centric
  • Continuous learner and faster adopter of new technology/process
  • Analytical and solution-oriented thinker
  • Expert-grade communicator with good networking skills
  • 10+ years of work experience/working knowledge in Basis/NetWeaver/Business Objects, etc.
About SAP:

SAP helps the world run better and simpler. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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