Senior IS Analyst

hace 1 semana

Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completo
Job Summary

We are seeking a highly skilled Senior IS Analyst - Technical Support to join our team at Franklin Templeton. As a key member of our Front Office Desktop Support team, you will provide technical support and customer service to internal clients, addressing their technical issues, requests, and support of the IT Infrastructure.

Key Responsibilities
  • Provide desktop support for Franklin Templeton employees, including addressing their technical issues, requests, and support of the IT Infrastructure.
  • Provide on-site technical support and customer service as well as remote user support; available to provide support outside business hours; may include occasional travel to other offices.
  • Accountability for addressing technical issues in a timely manner and providing concise and timely updates.
  • Address issues that arise within the local office and tickets for local and remote users routed from the service desk.
  • Coordinate, set up, and support technologies used in Conference Rooms.
  • Provide Audio Visual support for large internal and external meetings in the Office and external facilities.
  • Train users on new technologies in the space.
  • Provide support for trading and investment management technologies.
  • Provide education on information technology issues/services to employees enterprise-wide.
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote and localized IT support.
  • Support and maintain effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure.
  • Actively participate in team meetings.
  • Order and maintain inventory of IT assets.
  • Handle project work related to acquisitions and integration of companies.
  • Coordinate and support office moves, and user restacks.
  • Function as an active advocate for the customer within IT and with outside technical groups.
  • Escalate issues to the appropriate teams and drive to closure.
  • Manage the ticketing queues to ensure issues are prioritized and actioned.
  • Provide backup assistance to peers when needed.
  • Follow company guidelines, processes, and standards.
  • Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 2016) desktop, laptops, and notebook computers.
  • Basic knowledge of ADS, DNS, and DHCP configuration.
  • Handle asset and vendor management.
  • Basic LAN (Network) troubleshooting knowledge.
  • Outlook, MS Teams, and OneDrive configuration in end client.
  • Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources.
Requirements
  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 5 years in a similar, fast-paced and dynamic environment in a desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
  • Reliable transportation – mileage will be reimbursed when travel to a non-primary office is required.
  • Experience supporting multiple facets of the business in a corporate environment strongly preferred.
  • Experience using ServiceNow Ticketing system.
  • Domain understanding of the Financial Services, or other highly-regulated, industry.

Franklin Templeton is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment.

  • Senior Data Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    Job Title: Senior Data AnalystCitigroup Inc. is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will be responsible for conducting strategic data analysis, identifying insights, and making strategic recommendations to drive business growth.Key Responsibilities:Conduct feasibility and quality analysis of new...

  • Senior Data Analyst

    hace 7 días

    Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    Job Title: Senior Data AnalystCitiGroup is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will be responsible for conducting strategic data analysis, identifying insights, and making strategic recommendations to drive business growth.Key Responsibilities:Conduct in-depth data analysis to identify trends and...

  • Senior Risk Analyst

    hace 7 días

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Senior Risk AnalystThe Senior Risk Analyst is a critical role within our organization, responsible for analyzing and mitigating potential risks to our business. This position requires a seasoned professional with a strong understanding of risk management principles and practices.Key Responsibilities:Develop and implement risk management strategies...

  • Senior Risk Analyst

    hace 7 días

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Senior Risk AnalystThe Senior Risk Analyst is a critical role within our organization, responsible for analyzing and mitigating risk across various business areas. This position requires a seasoned professional with a strong understanding of risk management principles and practices.Key Responsibilities:Develop and implement risk management...

  • Senior Risk Analyst

    hace 7 días

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Senior Risk AnalystThe Senior Risk Analyst is a critical role within our organization, responsible for analyzing and mitigating potential risks to our business. This position requires a seasoned professional with a strong understanding of risk management principles and practices.Key Responsibilities:Develop and implement risk management strategies...

  • Senior Instrument Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México HSBC A tiempo completo

    Senior Instrument AnalystHSBC is a leading global banking and financial services organisation with operations in 64 countries and territories. We are seeking a highly skilled Senior Instrument Analyst to join our team.Key Responsibilities:Manage market data feeds, including end-of-day and real-time data, from third-party vendors and internal data...

  • Senior Business Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    About the RoleCitigroup Inc. is seeking a highly skilled and experienced Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in driving business growth and development by analyzing complex business problems and developing strategic solutions.Key ResponsibilitiesBusiness Analysis: Conduct in-depth analysis of...

  • Senior Programmer Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

    Job Title: Senior Programmer AnalystThermo Fisher Scientific is seeking a highly skilled Senior Programmer Analyst to join our team. As a key member of our PV Safety Database team, you will be responsible for designing, developing, and implementing custom reports and data migrations using Oracle Argus.Key Responsibilities:Collaborate with business users to...

  • Senior Financial Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Senior Care Authority of Inland Empire, CA A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Financial Analyst to join our team at Senior Care Authority of Inland Empire, CA. As a key member of our finance department, you will be responsible for performing day-to-day financial transactions, including verifying, classifying, computing, posting, and recording daily transactions.Key...

  • Senior Financial Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Citibank A tiempo completo

    Job SummaryCitibank is seeking a highly skilled Senior Financial Analyst to join our team. As a Senior Financial Analyst, you will be responsible for providing in-depth financial analysis and recommendations to support business decisions.Key ResponsibilitiesConduct financial analysis and modeling to support business decisionsDevelop and maintain financial...

  • Senior Business Analyst

    hace 7 días

    Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Senior Business AnalystNTT DATA Services is seeking a highly skilled Senior Business Analyst to join our team in Guadalajara, Mexico. As a Senior Business Analyst, you will play a critical role in driving business growth and improvement through the analysis and implementation of business solutions.Key Responsibilities:Lead and conduct business analysis to...

  • Senior Financial Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Warner Media, LLC. A tiempo completo

    About the RoleThe Senior Financial Analyst - Home Entertainment FP&A will be responsible for providing timely and accurate forecasting, reporting, and analysis for Warner Bros. Discovery Studios. This role will work closely with business finance counterparts to gather inputs and understand drivers.Key ResponsibilitiesTrack and Follow Up on Cross-Functional...

  • Senior Financial Analyst FP&A

    hace 1 semana

    Ciudad de México, Ciudad de México PRGX A tiempo completo

    Senior Financial Analyst FP&APRGX is seeking a highly skilled Senior Financial Analyst FP&A to join our team in Mexico City. As a key member of our FP&A team, you will play a critical role in driving business growth and profitability through financial planning, analysis, and reporting.Key Responsibilities:Develop and maintain financial models, forecasts, and...

  • Senior Risk Analyst

    hace 7 días

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Risk Analyst to join our team at 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex. As a Senior Risk Analyst, you will be responsible for monitoring and analyzing credit risk limits to ensure the bank's financial stability.Key ResponsibilitiesAdvanced English language skills are...

  • Senior Software Engineer

    hace 3 semanas

    Ciudad de México, Ciudad de México Lawton Senior Living A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at Lawton Senior Living. As a key member of our engineering team, you will be responsible for designing and implementing cloud-native data ingest and aggregation processes, building scalable API services, and modernizing our tech stack to a streaming architecture.Key...

  • Senior Business Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Citi A tiempo completo

    About the RoleCiti is seeking a highly skilled and experienced Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in driving business growth and strategy across various business units.Key ResponsibilitiesStrategic Planning: Develop and implement strategic plans to drive business growth and improve...

  • Senior Business Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the Role:MMC is seeking a highly skilled Senior Analyst to join our team in Mexico City. As a Senior Analyst, you will play a key role in implementing and supporting Oracle EBS Finance functionality, ensuring seamless integration with our existing systems.Key Responsibilities:Design and implement Oracle EBS Finance solutions to meet business...

  • Senior Logistics Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Genex Systems, LLC A tiempo completo

    Job Title: Senior Logistics AnalystGenex Systems, LLC is seeking a highly skilled Senior Logistics Analyst to join our team.Job Summary:We are looking for a seasoned professional to analyze and optimize our logistics operations. The ideal candidate will have a strong background in logistics, supply chain management, and business intelligence.Key...

  • Senior Business Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México A Family Company A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Business Analyst to join our team at A Family Company. As a Senior Business Analyst, you will play a critical role in driving business growth and profitability by providing strategic financial analysis and planning support.Key ResponsibilitiesPartner with cross-functional teams to develop and implement...

  • Senior Financial Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Senior Care Authority of Inland Empire, CA A tiempo completo

    {"h2": "Senior Accountant Job Description", "p": "We are seeking a skilled Senior Accountant to join our client\u2019s Finance and Accounting Team in a remote work environment.As a Senior Accountant, you will be responsible for performing day-to-day financial transactions, including verifying, classifying, computing, posting, and recording daily...