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Operations Manager

hace 1 mes

Xico, México Hsbc A tiempo completo

Job Summary

We are seeking an experienced Operations Manager to oversee post-trade support activities, including collateral transaction processing, monitoring, and settlement operations for US businesses. The ideal candidate will have a strong understanding of US market settlements and collateral, as well as experience working in a virtual team environment.

Key Responsibilities

  • Manage oversight for collateral and settlement operations for US businesses
  • Lead investigation and resolution of failing transactions for US businesses
  • Act as an escalation contact and resolve settlement issues and collateral disputes
  • Review and ensure that risk & control framework and escalation procedures are adhered to
  • Drive process efficiencies to improve service quality
  • Engage and build strong Business and Operations Management relationships
  • Drive overall business objectives
  • Work in collaboration with the team to resolve issues
  • Achieve set performance benchmark and target for each year
  • Continuous increase of process knowledge thru cross training
  • Engage with onshore business partners in communicating issues and/or escalations
  • Liaise with external clients in order to resolve issues and/or answer queries

Requirements

  • Strong understanding of US Market for Settlements and Collateral, Stock Borrowing and Lending Operations
  • Must possess familiarity and knowledge of Tri-Party and Bi-Lateral Processes
  • Ability to work in a virtual team environment with ability to support multiple functions and stakeholders
  • Attention to detail and a hands on approach to identify opportunities of process improvement
  • Strong awareness and appreciation to operations risk and control and exception management
  • A degree in Business or Finance would be preferred
  • Experience of 5 - 8 years is required
  • Understanding of Asian & European Markets for Settlements Operations
  • A firm understanding, supported by accreditation of LEAN and 6 Sigma methodologies
  • Strong understanding and knowledge of Equity products is preferred
  • Able to demonstrate adequate understanding of front to back trade lifecycle process, stock lending product, operational risks, procedures and controls
  • Familiar working knowledge of associated technology
  • Understanding of Markets Operations is an added advantage
  • Able to work in a demanding and time sensitive environment
  • Hands on experience of operations processing is an advantage

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.