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Supervisor of Guest Services

hace 2 meses

Nayarit, México Marriott International, Inc A tiempo completo
{"Job Overview
====================

We are seeking a skilled and experienced Supervisor to join our team at Marriott International, Inc.

**Job Summary**
---------------

As a Supervisor, you will be responsible for leading a team of front desk staff and ensuring that guests receive exceptional service. You will be the first point of contact for guests and will be responsible for resolving any issues that may arise.

**Key Responsibilities**
---------------------

* Process all guest check-ins, verifying guest identity and form of payment
* Assign rooms and activate/issue room keys
* Set up accurate accounts for each guest according to their requirements
* Enter Marriott Rewards information
* Ensure rates match market codes and document exceptions
* Secure payment prior to issuing room key and verify/adjust billing
* Compile and review daily reports/logs/contingency lists
* Complete cashier and closing reports
* Supply guests with directions and property information
* Accommodate guest requests and contact appropriate staff if necessary
* Follow up to ensure requests have been met
* Process all payment types, vouchers, paid-outs, and charges
* Balance and drop receipts
* Count and secure bank at beginning and end of shift
* Obtain manual authorizations and follow all Accounting procedures
* Notify Loss Prevention/Security of any guest reports of theft

**Requirements**
------------

* High school diploma or G.E.D. equivalent
* At least 1 year of related work experience
* At least 1 year of supervisory experience
* License or Certification: None

**What We Offer**
----------------

* Competitive salary and benefits package
* Opportunities for career advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply**
------------

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you