Data Analytics Support Specialist
hace 2 semanas
Job Overview
We are seeking an experienced Data Analytics Support Specialist to join our team at Chubb Ina Holdings Inc. The ideal candidate will have a strong background in business intelligence reporting, data analysis, and technical support.
About the Role
This is a full-time position that requires frequent interaction with customers to understand their needs or issues. The successful candidate will be responsible for supporting various self-service reporting tools, troubleshooting issues, and collaborating with developers as needed.
Key Responsibilities
- Provide timely and effective support to customers through various communication channels;
- Analyze customer requests and determine the best course of action to resolve issues;
- Collaborate with internal and external teams to ensure prompt resolution of complex issues;
- Maintain accurate documentation of all interactions and resolutions;
- Develop and deploy new reports and dashboards using Qlik View, Sense, and Nprinting platforms;
- Troubleshoot and debug issues with existing reports and dashboards;
- Assist with audit, compliance, and Sox requests;
- Engage with product vendors to resolve product-related issues.
Requirements and Qualifications
To succeed in this role, you will need:
- A minimum of 2+ years of experience supporting Qlik platforms/servers/products;
- Excellent written and oral communication skills, with the ability to work with global customers;
- Proficiency in MS Office products, including Outlook, Excel, and Word;
- Able to take ownership of assigned tasks and follow through to completion;
- Ability to recognize critical requests or severe issues and prioritize accordingly;
- Capacity to work independently and as part of a team;
- Strong analytical skills, with the ability to critically assess issues and identify solutions.
Preferred Skills
- MS Access;
- General utilities, productivity enhancers, scripting/automation;
- SQL Server - DBA and ad-hoc queries;
- Service Now and Jira;
- Active Directory;
- IIS;
- Cognos platform support;
- Windows and/or Linux server management;
- Quill/Narrative Science;
- Node.js;
- Mainframe / TSO / ROSCOE / MVS.
Salary Range
$80,000 - $110,000 per year, depending on experience.
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