IT Field Support Specialist

hace 17 horas


Monterrey, Nuevo León, México Ntt Data Services A tiempo completo

Company Overview

Ntt Data Services is a leading global innovator of business and technology services. With over $30 billion in revenue, we serve 75% of the Fortune Global 100 companies and are committed to helping clients innovate, optimize, and transform for long-term success.

We have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

Estimated Salary:$14,000 per month (brutto)

Job Description:

We are seeking an experienced IT Field Support Specialist to join our team in Mexico. As a Desktop Support Technician - Field Tech, you will be responsible for providing on-site technical support to our customers. This includes configuring basic computer hardware, replacing and repairing simple components, and troubleshooting issues.

Required Skills and Qualifications:

  • 3-5 years of relevant experience in field maintenance and support
  • Conversational English (B2 or higher level)
  • Knowledge of preventive and corrective maintenance of computer equipment
  • Experience with ticket management tools
  • Basic knowledge of Windows and Chrome operating systems
  • Ability to work with remote support applications
  • Installation of applications
  • Excellent customer service skills

Benefits:

  • Competitive salary
  • 100% fixed contract
  • All statutory benefits
  • Cash allowance for meals ($250 pesos per month)
  • Savings fund ($250 pesos per month)
  • Life insurance
  • Minor medical expenses insurance
  • 12 days of annual leave
  • 5 discretionary days
  • Discounts at partnered stores

About NTT DATA:

Ntt Data is a trusted global innovator of business and technology services. We help clients innovate, optimize, and transform for long-term success. With a strong focus on diversity and inclusion, we have a robust partner ecosystem and a global presence in over 50 countries.


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