Customer Service Representative

hace 1 mes

Mexicali, Baja California, México Cognizant A tiempo completo
Job Summary

We are seeking a highly skilled Senior Process Executive - CHD to join our team at Cognizant. The ideal candidate will have 0 to 2 years of experience in Omnichannel Customer Service and Multi Channel Customer Service, with a strong focus on delivering exceptional customer service across various channels.

Key Responsibilities
  • Handle customer inquiries and complaints across multiple channels, including phone, email, and chat, with a focus on timely and accurate responses.
  • Provide detailed information to customers regarding products and services, ensuring high levels of customer satisfaction.
  • Resolve customer issues efficiently and effectively, utilizing omnichannel tools and technologies to manage customer interactions seamlessly.
  • Document customer interactions and maintain detailed records of inquiries, complaints, and resolutions.
  • Collaborate with team members to improve customer service processes and enhance the customer experience, with a focus on continuous improvement.
  • Monitor and analyze customer feedback to identify trends and areas for improvement, ensuring compliance with company policies and regulatory requirements.
  • Assist in the development and implementation of customer service policies and procedures, with a focus on delivering exceptional service.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices, with a focus on staying ahead of the curve.
  • Support the team in achieving key performance indicators and service level agreements, with a focus on delivering results.
  • Contribute to the continuous improvement of customer service operations by providing feedback and suggestions, with a focus on innovation.
Qualifications
  • Possess strong communication skills, both verbal and written, with a focus on clarity and precision.
  • Demonstrate proficiency in using omnichannel customer service tools and technologies, with a focus on efficiency and effectiveness.
  • Exhibit excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality results.
  • Show a customer-centric mindset, with a focus on delivering exceptional service and exceeding customer expectations.
  • Have the ability to work effectively in a fast-paced and dynamic environment, with a focus on adaptability and flexibility.
  • Display strong organizational skills and the ability to multitask, with a focus on prioritization and time management.
  • Be a team player, with a collaborative approach to work, and a focus on building strong relationships with colleagues and customers.

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