Multilingual Customer Service Representative

hace 1 mes


Mexicali, Baja California, México Telvista A tiempo completo

About the Role

We are seeking a highly skilled and motivated Multilingual Customer Service Representative to join our team at Telvista. As a key member of our Call Center Customer Service Group, you will play a vital role in providing exceptional customer service to our clients.

Key Responsibilities

Assist customers with their Chinese food reservations via phone calls, ensuring a positive and efficient experience for all parties involved.

Requirements

  • Bilingual English & Spanish (B1 Strong or higher)
  • Excellent verbal, and written communication skills
  • Typing requirement 20 to 25 WPM
  • Ability to listen and respond while keying into automated system
  • MUST BE ABLE TO PASS A BACKGROUND CHECK

Benefits Package

We offer a comprehensive benefits package, including:

  • A monthly base salary of $14,307.92 Brutos, increasing to $14,166.40 after 3 months
  • A monthly bonus of $1,700.00 Brutos based on attendance and KPI's
  • Full Benefits package include dental benefits, paid time off (PTO) and paid holidays
  • Advanced Career Opportunities: We are a promote from within company
  • Paid Training

Training Schedule

The whole training schedule is from 8am to 6:00pm from Tuesday through Saturday, covering both product knowledge and certification.

Work Schedule

You will work full weeks, with two weekly rotating days off, provided you meet certain performance requirements. This may vary depending on your individual performance.

Qualifications

To be successful in this role, you will need:

  • Bilingual English & Spanish (B1 Strong or higher)
  • Reliable transportation to commute to the office location


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