Supply Chain Business Process Expert
hace 3 días
We are seeking a highly skilled Supply Chain Business Process Expert to join our team at Oracle.
As a key member of our organization, you will be responsible for delivering post-sales support and solutions to our customer base. Your focus will be on resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of our Electronic Support Services.
You will serve as a primary point of contact for customers, facilitating relationships with our Support team and providing advice and assistance to internal employees on diverse customer situations and escalated issues.
Key Responsibilities- Provide strategic technical support to assure high-level customer satisfaction
- Create and utilize automated technology to diagnose, document, and resolve customer issues
- Routinely address complex, critical customer issues and provide on-site customer visits when necessary
Career Level - IC4
RequirementsTo be successful in this role, you will need:
- Strong supply chain business processes knowledge and concepts
- Hands-on implementation/support experience in EBS Oracle Process Manufacturing (OPM), Supply Chain Modules like OM, Shipping, Inventory, Procurement & Warehouse Management Systems
- Ability to relate product functionality to business processes and offer implementation advice to customers
- Strong technical debugging skills using SQL, PLSQL, Reports etc.
- Strong problem-solving skills
- Strong customer interactions and service orientation
- Strong operations management and innovation orientation
- High flexibility
- Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities
We are looking for candidates who possess:
- Self-driven and result-oriented mindset
- Strong problem-solving/analytical skills
- Strong customer support and relation skills
- Effective communication (verbal and written) skills
- Focal point on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating skills
- Team player
- Customer-focused
- Confident and decisive individual
- Maintaining professional expertise in own discipline
- Enthusiasm
- Flexibility
- Organizational skills
- Coaching/knowledge transfer ability
- Teaching technical courses
This is a challenging opportunity that requires strong technical and business skills. We are committed to supporting your growth and development as a Supply Chain Business Process Expert.
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