Operations Performance Manager

hace 4 semanas


Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking an experienced Operations Performance Manager to join our team at the Fulfillment Center in Mexico. As a key member of our Leadership Team, you will drive and support site performance and network initiatives.

Key Responsibilities
  • Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
  • Manage your department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
  • Set and communicate goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
  • Effectively contribute to the operational strategy, including both financial and learning inputs/outputs.
  • Use available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
  • Serve as a Continuous Improvement SME.
  • Ensure processes and changes are communicated and that teams are prepared for implementation and adoption.
  • Simplify complex information to construct executable plans.
  • Effectively compose verbal and written communication and identify the appropriate forum for each.
Coordination and Synchronization of Continuous Improvement / Change Management
  • Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.
  • Serve as primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
  • Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.
  • Train and enforce proper change management and change approval standards for all projects.
  • Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB and OB Sr. Ops).
  • Document and communicate site level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
  • Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
Overall Management of ICQA and Learning Departments
  • Develop ICQA AMs to effectively lead, plan and execute ICQA operations.
  • Develop ICQA AMs to deep dive, report, and partner with IB and OB operators to drive quality improvement.
  • Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.
Requirements
  • A completed Bachelor's Degree from an accredited university.
  • 5+ years of related experience including quality control, data analysis, change management, team building and leading with and without authority.
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
  • Relevant experience in people management and development.
  • Experience working in complex and large assignments, driving project collaboration across different teams, businesses and stakeholders.
  • Spanish and English Fluent.

  • Operations Manager

    hace 7 meses


    Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon is seeking Operations Managers for Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center...


  • Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we strive to be Earth’s most Customer-Centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at...

  • Operations Manager Lead

    hace 4 semanas


    Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the Role:Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Operations Manager to lead our Fulfillment Center operations.Key Responsibilities:Develop and implement staffing plans, schedules, and quality initiatives to drive business objectives.Measure performance, provide feedback, and hold Area Managers accountable for...


  • Tepotzotlán, Méx., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of employee and performance management experience - 2 years of Strong Operations Management Proficient in Data Analysis - 5+years Operations Management experience in...


  • Tepotzotlán, México Amazon A tiempo completo

    Job SummaryA Logistics Operations Manager is needed to support Global and Domestic line hauls at Amazon. This role requires a balance of operational management, team leadership, problem-solving, and stakeholder communication.About the RoleIn this position, you will be responsible for the overall performance and operation of Inbound and Outbound line-hauls....

  • Operations Manager

    hace 7 días


    Tepotzotlán, México Amazon A tiempo completo

    Amazon is seeking a highly skilled Operations Manager to lead and develop a team of Associates in a sort center environment. As an Operations Manager, you will be responsible for motivating, mentoring, and coaching your team to achieve high levels of safety, quality, attendance performance, and engagement.About the RoleThe successful candidate will have a...


  • Tepotzotlán, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Ambitious and innovative leaders are sought after by Amazon to take their career to the next level as a Manager in Operations. To excel in this role, a strong background in employee and performance management is required, alongside fluency in Spanish and English, with a focus on intermediate-advanced English proficiency.As a key member of the team, you will...


  • Tepotzotlán, México Amazon A tiempo completo

    Company OverviewAmazon is a global leader in e-commerce and cloud computing, with a diverse range of products and services that cater to the needs of customers worldwide. As an Operations Manager at Amazon, you will play a critical role in ensuring the smooth operation of our Fulfillment Centers (FCs), which are the backbone of our logistics and supply chain...


  • Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Business Operations Manager to join our team at one of our Fulfillment Centers in Mexico. As a key member of our operations team, you will be responsible for driving business growth and improving operational efficiency.Job SummaryThe Business Operations Manager will oversee all budgetary, people development, and...

  • Operations Director

    hace 1 mes


    Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we're committed to delivering an exceptional customer experience. To help us achieve this goal, we're seeking an experienced Operations Manager to lead our Outbound Operations team. About the RoleDrive the creation of staffing plans, schedules, quality initiatives, and process change initiatives to meet and exceed business plans.Measure...


  • Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    The Change Manager is an active member of the FC’s Leadership Team, driving and supporting site performance and network initiatives. The Change Manager actively manages a team of training specialists as well as a team of Quality Managers. The CM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations,...


  • Tepotzotlán, Méx., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    A completed Bachelor’s Degree or 2+ years Amazon experience. - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of General Experience - English Intermediate-Advanced (B2+) - Spanish Fluent - 2+ years of employee and performance management experience Amazon is looking for high-potential leaders, who are ready...


  • Tepotzotlán, México Amazon A tiempo completo

    **Job Overview**Amazon is expanding its operations team and looking for skilled leaders to manage our distribution centers. As a Shift Area Manager, you will play a critical role in ensuring the efficient operation of our facilities.About the RoleThis leadership position involves managing a team of Amazon Associates in a dynamic and fast-paced environment....


  • Tepotzotlán, Méx., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent1+ Years of experience as people Manager - 3+ Years of General Experience - English Skills (B2+) - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Solid experience managing department´s KPIs and driven results Amazon is looking for high-potential leaders, who are ready to own their...


  • Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    1+ Years of experience as people Manager - 3+ Years of General Experience - English Skills (B2+) - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Solid experience managing department´s KPIs and driven results Amazon is looking for high-potential leaders, who are ready to own their...

  • Operations Manager

    hace 4 días


    Tepotzotlán, México Amazon A tiempo completo

    About the RoleAs an Operations Manager in Amazon's Fulfillment and Delivery Network, you will be responsible for leading and developing a team of 20 to 50 Amazon Associates in a dynamic distribution warehouse environment. Your primary focus will be on motivating, mentoring, and coaching your team to achieve exceptional performance.Job ResponsibilitiesLead a...

  • Operations Manager

    hace 4 días


    Tepotzotlán, México Amazon A tiempo completo

    About the RoleAs an Area Manager at Amazon Operations in Tepotzotlán, Edo. Mex., you will be responsible for leading and developing a team of 20 to 50 Amazon Associates in a dynamic distribution warehouse environment.The ideal candidate should have 1+ years of experience as a people manager, with a strong background in operations management and logistics. A...

  • Operations Manager

    hace 2 días


    Tepotzotlán, México Amazon A tiempo completo

    Amazon is seeking a highly skilled Operations Manager to lead and develop a team of Amazon Associates in a distribution warehouse environment. As an experienced leader, you will be responsible for motivating, mentoring, and coaching your team to achieve exceptional results.The successful candidate will have the opportunity to own their impact in Amazon...


  • Tepotzotlán, México Amazon A tiempo completo

    As an Area Operations Manager at Amazon, you will play a key role in leading and developing a team of Amazon Associates in a dynamic distribution warehouse environment. Your primary focus will be on motivating, mentoring, and coaching your team to ensure they have the necessary tools and resources to excel in their roles.The ideal candidate will have prior...


  • Tepotzotlán, México Ppg México A tiempo completo

    About PPG MéxicoPPG México is a leading company in the industrial sector, and we are seeking a highly skilled Production Operations Manager to join our team. As a key member of our production team, you will play a critical role in ensuring the smooth operation of our manufacturing processes.Job SummaryWe are offering a competitive salary range of $80,000 -...