Operations Performance Manager
hace 4 semanas
We are seeking an experienced Operations Performance Manager to join our team at the Fulfillment Center in Mexico. As a key member of our Leadership Team, you will drive and support site performance and network initiatives.
Key Responsibilities- Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
- Manage your department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
- Set and communicate goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
- Effectively contribute to the operational strategy, including both financial and learning inputs/outputs.
- Use available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
- Serve as a Continuous Improvement SME.
- Ensure processes and changes are communicated and that teams are prepared for implementation and adoption.
- Simplify complex information to construct executable plans.
- Effectively compose verbal and written communication and identify the appropriate forum for each.
- Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.
- Serve as primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
- Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.
- Train and enforce proper change management and change approval standards for all projects.
- Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB and OB Sr. Ops).
- Document and communicate site level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
- Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
- Develop ICQA AMs to effectively lead, plan and execute ICQA operations.
- Develop ICQA AMs to deep dive, report, and partner with IB and OB operators to drive quality improvement.
- Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.
- A completed Bachelor's Degree from an accredited university.
- 5+ years of related experience including quality control, data analysis, change management, team building and leading with and without authority.
- Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
- Relevant experience in people management and development.
- Experience working in complex and large assignments, driving project collaboration across different teams, businesses and stakeholders.
- Spanish and English Fluent.
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