Senior Business Insights Analyst
hace 2 meses
About OpenTable
As a global leader in the hospitality industry, OpenTable champions restaurants, bars, wineries, and other venues around the world. With millions of diners and 23+ years of experience, we have a unique insight into the world of hospitality.
We're not just a company – we're a community. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands.
At OpenTable, hospitality is all about taking care of others, and it defines our culture. We offer a welcoming and inclusive environment, benefits, flexibility, and support to help you succeed.
Job Description
We're looking for a skilled Senior Business Insights Analyst who can harness the power of AI technologies to extract valuable insights and trends from data. As a key member of our team, your role will be crucial in driving data-driven decision-making and uncovering valuable insights for the organization.
Your responsibilities will include:
- Conducting in-depth analysis of AI-generated data to provide insights and recommendations about the customer experience
- Designing and building scalable data models and visualizations to communicate insights to stakeholders at various levels effectively
- Developing and maintaining dashboards and reports that provide stakeholders with clear, actionable information to support data-driven decision-making
- Identifying patterns, correlations, and trends in data using AI techniques
- Creating predictive models and forecasting tools to support business decision-making
- Partnering with CX Assurance Specialists to understand their findings and key takeaways from their audits of various teams and departments
- Sharing data analysis results with the Manager and collaborating to determine actionable insights and opportunities for improvement
- Collaborating with cross-functional teams to understand business requirements and integrate AI insights into business processes
About the Role
This is an office-based position located in Mexico City. We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. In addition to your base salary, you'll receive benefits including Mexican Social Security, Christmas Bonus, Paid Time Off, Vacation Premium, Parental Leave, Bereavement Leave, Marriage leave, Bonuses, Dental Insurance & Life Insurance, and Major Medical Insurance.
Requirements
- 2-3 years of experience in data analysis, market research, or a related field
- Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience
- Proficiency in utilizing BI tools like Snowflake and Preset for data analysis
- Proficient in Salesforce, Excel, and G-Suite (Slides, Sheets, Docs)
- Experience translating data into actionable insights
- Strong analytical problem-solving skills
- Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. We believe representation matters and we strive to create a work environment where everyone feels valued and respected.
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