Housekeeping Coordinator

Job Summary

We are seeking a highly organized and detail-oriented Housekeeping Coordinator to join our team at Accor Hotels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction.

Key Responsibilities

• Adhere to established standards of conduct and house rules, fire regulations, and department procedures and policies.
• Report to shift on time in issued uniform, maintaining a clean, neat, and tidy appearance at all times.
• Offer professional, friendly, and engaging service to guests and colleagues.
• Participate actively in briefings and attend training sessions to enhance knowledge and skills.
• Train new team members on systems and procedures.
• Answer telephones promptly and courteously, logging all incoming messages.
• Input requests into the housekeeping dispatch system, ensuring accuracy and completeness.
• Track pending requests and ensure proper handling of keys.
• Follow up on key signing in and out, and maintain inventory at all change of shift.
• Report lost keys or devices to security and the director of housekeeping.
• Prepare documentation for payroll and sign-in/out records.
• Prepare and print arrival lists, reports, and other documents as required.
• Coordinate communication with other departments and maintain effective teamwork.
• Input work orders for engineering into the dispatch system.
• Follow up on urgent maintenance requests and pre-block rooms for repair as needed.
• Handle lost and found items, securing and logging them daily.
• Follow up on loaned articles and record and retrieve as necessary.
• Handle guest storage items and update records upon return.
• Prepare special amenities for guests, such as children's programs or special setups.
• Keep work areas clean and tidy at all times.
• Receive and inspect newly purchased items delivered to the housekeeping office.
• Welcome contractors and suppliers, ensuring they are escorted.
• Replenish first aid box items regularly.
• Assist with general inventories and read and initial the office log book daily.
• Enter special requests or messages in the log book for the next shift to follow up.
• Inform managers of any unusual events or system failures.
• Follow BCP plans and procedures.
• Participate in hotel recycling programs and encourage team members to reduce, reuse, and recycle.
• Complete assigned tasks and reports to respective managers.
• Perform other duties and responsibilities as assigned by managers.

Requirements

• Minimum of 2 years of experience in a coordinator or administrative position in a hotel (housekeeping environment).
• Computer skills required, including Microsoft Excel and Microsoft Word.
• Experience with hotel property management systems and dispatch systems.
• Good business practice and excellent people management knowledge.
• Fluent communication in English.
• Professional appearance and etiquette.
• Able to function well as part of a team and multitask in a fast-paced environment.
• Able to convey information and ideas clearly.
• Organizational and communication skills.
• Aware and attentive to FLHSS standards and safety protocols.
• Able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
• Customer focus and team player skills.
• Priorities setting and delivery of results.
• Trustworthy and responsible, with a high standard of performance reflecting Accor Hotels' mission and policies.
• Process management and ethic values.
• Quick learner and self-developer, committed to improving skills and knowledge.
• Composure under pressure and ability to set influence in a crisis.
• Organizing and problem-solving skills.