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Account Administrator
hace 2 meses
About the Role
We are seeking a highly skilled and motivated Implementation Specialist to join our Commercial Onboarding Services team in Mexico City. As a key member of our team, you will be responsible for ensuring a smooth and seamless end-to-end implementation process for our commercial clients, driving billings and growth for the business.
Key Responsibilities
- Provide premium and dedicated customer service to our new and existing commercial clients throughout the implementation and enrollment process.
- Work with the Sales Business Advisor to achieve a successful implementation and handover to the Client Development Team.
- Ensure a correct capture and receipt of agreements and supporting documentation to be submitted across various platforms in order to obtain a decision on the account.
- Ensure an efficient and timely response to the prospect in order to remain within compliance with all applicable laws.
- Maintain and develop relationships with various teams across the organization to ensure a correct processing of the account.
Requirements
- Strong customer focus, being able to identify and deliver customer's individual needs.
- Excellent verbal and written communication skills.
- Excellent time management skills - ability to multitask, prioritize and work well under pressure.
- Commercial acumen with a basic understanding of Financial Statements.
- Proven track record in building and retaining relationships with internal and external customers.
- Demonstrate self-motivation, results driven but also a strong team player.
- Proactively seeks opportunities for process improvements; Problem solving and analytical skills.
- Strong change management skills; able to adapt in an ever-changing environment.
About American Express
At American Express, we prioritize our colleagues' and their loved ones' holistic well-being through benefits and programs that support their physical, financial, and mental health. Our comprehensive benefits package includes:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
