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Project Director

hace 2 meses

Guadalajara, Jalisco, México Packsystem A tiempo completo
About the Role

We are seeking a highly skilled and experienced Project Director to join our team at Packsystem. As a key member of our organization, you will be responsible for managing our customers' services experience to ensure that we are exceeding their expectations.

Your Key Responsibilities

  • Manage customer relationships and ensure that their needs are met through effective communication and issue resolution.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to identify and address customer issues and concerns.
  • Provide technical guidance and support to customers to ensure that they are getting the most out of our products and services.
  • Identify opportunities to upsell and cross-sell our products and services to customers.
  • Manage complex customer situations and coordinate the actions of internal teams to resolve issues quickly and effectively.
  • Deliver regular case support review meetings with customers to ensure that their issues are being addressed and that they are satisfied with the level of service they are receiving.

Requirements

  • 5+ years of experience in technical support within the high-tech industry.
  • 5+ years of client-facing sales or services experience.
  • Project management or service delivery qualifications such as PMP, PRINCE2, ITIL are a plus.
  • Demonstrated ability to prioritize work within a demanding environment and deliver consistent results even under pressure.
  • Demonstrated ability to identify key customer stakeholders, engage, and build relationships without direct supervision.
  • Ability to influence teams across the organization to achieve desired customer outcomes.
  • Excellent written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.
  • Knowledge of cybersecurity technologies and solutions.
  • Knowledge of heterogeneous environments used by enterprise customers.
  • Fluency in the English language, as well as other customer language requirements (where applicable).
  • Ability to manage simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges.
  • Positive, growth-oriented mindset.
  • Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.