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Senior Collaboration Engineer
hace 2 meses
Cisco Systems is seeking a highly skilled Collaboration Engineer to join our team. As a key member of our organization, you will be responsible for providing technical expertise and support to our customers.
Key Responsibilities- Provide remote troubleshooting support to customers on a priority basis.
- Collaborate with other engineers to resolve complex technical issues.
- Support and collaborate with other teams to resolve major customer issues.
- Develop expertise in specific areas, such as technology and product.
- Solve sophisticated enterprise networks to quickly resolve downtime and outages.
- Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
- Effectively communicate issues to engineers within the support team, and resolutions/work-arounds to the customer.
- Perform ad hoc analyses and tasks as assigned.
- Provide mentorship and leadership to less experienced engineers.
- Participate in daytime and night/weekend on-shift/on-call rotation.
- May require some travel to customer locations in this role.
The organization comprises of highly skilled, dynamic, diverse, and passionate engineers who excel in assisting not just the customer but also their teammates and peers. The team is a good mix of engineers with varying years of experience in Cisco technologies and solutions, and each and every one of them bring great value to the table.
Requirements- Minimum of years of relevant work experience.
- Domain expert level of knowledge within Cisco's core collaboration technologies.
- Knowledge of Unified Communications hardware and network protocols.
- Working knowledge of software programmability, automation, orchestration and/or virtualization.
- Established crisis management skills.
- Strong analytical, problem solving and organizational skills.
- Strong written and verbal communication skills.
- Prior experience in support of remote customer networks required.
- Engineering/Computer Science/IT educational degree courses or equivalent experience.
- CCIE Voice/Collaboration certification is highly desired.
- ITIL certifications is a plus.
