Human Resources Specialist

hace 5 días


Victoria de Durango, Durango, México Healthcare Businesswomen's Association A tiempo completo
Job Description Summary

This is an exciting opportunity to serve as the first point of contact for employees, managers and HR community in regard to human resources topics. The successful candidate will foster a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

The role supports customer queries and processes as per the Novartis Service Catalogue. This involves proactively addressing issues and minimizing queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.

Key Responsibilities:
  • Provide rapid, high quality and accurate response/support to all human resources related queries.
  • Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
  • Guide and act as a consulting partner for human resources processes and systems related queries.
  • Contribute to enhancement of work instructions based on QA findings and process modifications.
  • Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
  • Gather and monitor Customer satisfaction, feedback and surveys to drive continuous improvement for customer satisfaction.
  • Engage in regular monthly project activities.
  • Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
  • Provide support for transformation and technology initiatives.


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