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ServiceNow Senior Developer Position
hace 1 mes
At Scotts Miracle-Gro, we're always looking for innovative ways to grow and improve our business. As a ServiceNow Senior Developer, you'll play a key role in supporting, developing, and maintaining our ServiceNow environment.
This is a challenging and rewarding position that requires a strong understanding of ServiceNow functionality and ITIL processes. You'll work closely with our business and IT teams to gather input and support ongoing business needs for ServiceNow configuration, development, implementation, and support.
Some of your key responsibilities will include:
- Serving as a contact for support, administration, and maintenance of the ServiceNow platform and associated applications.
- Providing assistance to functional teams and building requested items and tasks using workflows to manage and improve processes.
- Gathering and documenting user and process requirements, functional requirements, and developing technical requirements.
- Gathering, identifying, and analyzing software requirements and ensuring they are met.
- Delivering end-to-end automated solutions, including implementation of the ServiceNow platform, core system, and applications.
- Developing web services and direct database access integrations.
- Working directly with end users to resolve support issues within ServiceNow.
- Configuring Operational (OLAs) and Service Level Agreements (SLAs) and monitoring their workflows.
- Developing system integrations and process automation within the ServiceNow instance and other Information Services applications.
- Creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each.
- Creating and configuring Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
- Performing application and platform upgrades.
- Creating ServiceNow reports and dashboards.
- Maintaining Service Portal pages and widgets.
- Ensuring the highest Service Level Agreements (SLAs) are maintained by responding in a timely and professional manner to client inquiries and issues.
- Conducting research and becoming aware of emerging technologies, products, services, and standards by locating and attending education sessions/conferences and independent literature review.
- Providing updates, status, and completion information for assigned tasks and projects, and attending daily/weekly meetings.
- Performing related duties and project management duties as required.
Requirements for this position include:
- Ability to speak, read, and write in English.
- Education: Bachelor's Degree in Information Services, Computer Science, or related program required.
- Certifications: ServiceNow System Administrator Certification and/or ITIL V3 Foundation Certification required.
- Experience: Minimum of ten (10) years experience in an Information Services environment and minimum of eight (8) years experience with ServiceNow development in an enterprise environment.
Skills required for this position include:
- In-depth understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow to include, but not limited to, Incident Management, Change Enablement, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Base, and Service Portal modules.
- Ability to design and build applications that meet business goals and objectives.
- Proven experience implementing and customizing the ServiceNow platform.
- Development experience with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
- Deep knowledge of JavaScript, XML, HTML, LDAP, MS Active Directory, and ADFS.
- Integration (interfacing) of enterprise software systems.
- Experience creating ServiceNow update sets, promoting, and testing through multiple instances and into production.
- Excellent interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing.
- Ability to analyze problems comprehensively and apply critical thinking to derive a resolution.
- Strong collaboration and team-building skills.
- Experience in customer service; skilled and committed to meeting expectations of internal and external customers.
- Strong desire to innovate, ability to multitask, and commitment to excellence and Continuous Service Improvement (CSI).
