Customer Quality Specialist
hace 2 semanas
Job Summary
The Customer Quality team at International Flavors & Fragrances plays a crucial role in ensuring that all quality demands from customers are met by the Company. This involves translating related quality demands from customers into procedures, processes, and data that are vital to the rest of the organization to deliver on these expectations.
Main Responsibilities
- Complete work based on predefined responses and following protocol, including communication with the customer as relevant.
- Obtain missing information from internal stakeholders/customers independently to complete the work within the boundaries of the agreed protocol.
- Make decisions on requests and perform internal product assessments for issuing statements for customers and request services from external agencies based on a standard contract.
- Update Master Data accordingly and inform and align with customers when required.
- Make decisions regarding tariff codes and permits, and negotiate with various authorities to mitigate risks and minimize cost for the company and its customers.
Requirements
- Strong technical writing experience, with a minimum of conversational English required.
- Reasonable Microsoft Office skills, SAP QM Module, Clover, or any related system.
- Project Management skills and basic leadership skills, demonstrated through engagement in team meetings, ownership of small-scale projects, and participation in larger projects.
- Strong verbal and written English and local language skills.
- Required background: BS degree in science, engineering, or other relevant discipline (preferably chemical or food science).
- 2-3 years of experience as an Administrator, Customer Quality, with proven skills in all Customer Quality responsibilities and superior skills in assigned specialism.
- 2-3 years in a function where English was the main language for meetings and written communication.
- Strong internal network within various relevant functions.
Work Arrangement
This is a hybrid role, with 3 days working from home and 2 days on-site at the IFF Tlalneplanta location.
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