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Associate Technical Consultant, Workforce Identity Specialist

hace 2 meses

Ciudad de México, Ciudad de México Okta, Inc. A tiempo completo
Job Title: Associate Technical Consultant, Workforce Identity

Okta is seeking an experienced Associate Technical Consultant to join our team. As a key member of our workforce identity team, you will be responsible for providing hands-on implementation and deployment services to our customers.

Job Purpose:

In this role, you will lead multiple concurrent customer deployment projects, ensuring long-term customer success. You will engage with the full Customer Success team to assure a smooth transition post-deployment to the support/maintenance phases. Additionally, you will be responsible for the continuous improvement of delivery processes and methods.

Duties and Responsibilities:
  • Work hands-on with Okta customers to provide innovative consulting services.
  • Gather, analyze, and document post-sales requirements.
  • Communicate with customers and partners at the technical and/or functional level.
  • Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
  • Manage project scope, schedule, status, and documentation.
  • Mentor and train customers on the service.
  • Act as a liaison between Customers and Product Management to drive product development.
  • Lead interaction and collaboration with other Okta teams as needed.
  • Interact with management and other roles within the customer organization and Okta.
  • Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
  • Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
  • Shape and influence Okta's growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
  • Manage multiple concurrent deployment projects.
  • Apply knowledge of technologies and protocols to support identity federation and robust access control models.
  • Apply software development experience when working with customers.
  • Utilize knowledge of typical enterprise identity life cycle management processes and standards.
  • Apply experience with JavaScript and one of the major JavaScript MVC frameworks when working on customer integrations.
  • May provide mentoring, guidance, and expertise to less experienced team members.
  • Ensure quality and time management processes are followed by the team.
  • Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
  • 25% future travel required to customer sites.
Requirements:
  • 3-5 years experience as a technical consultant delivering solutions to external customers.
  • Experience with technologies and protocols to support identity federation and robust access control models.
  • Software development experience.
  • Some knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
  • Experience with JavaScript and one of the major JavaScript MVC frameworks.
  • Ability to work independently and multi-functionally supporting the development of client work.
  • Knowledge of typical enterprise identity life cycle management processes and standards.
  • Ability to multi-task and manage multiple customer engagements.
  • Able and willing to be a hands-on contributor.
  • Superb communication skills, including issue tracking, triaging, and crisis management.
  • Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information, and Developing Standards.
Preferred Qualifications:
  • Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
  • Experience with Node JS runtime environment.
  • Mobile development experience preferred (iOS and Android).
Problem Solving:
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Asks probing questions to elicit facts and clarify a situation.
  • Identifies critical issues with ease.
  • Engages appropriate resources to obtain information, seek suggestions, and acquire assistance.
  • Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
Communication:
  • Communicates with internal and external customers and all levels of management.
  • Effectively communicates technical information to non-technical audiences.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information thoughtfully.
  • Uses active listening skills to figure out and understand the customer's business goals, objectives, and priorities.
Team and Customer Interaction:
  • Facilitates effective team interaction.
  • Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Manages client expectations effectively.
Education:

A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related discipline required.

#LI-Remote

What you can look forward to as an Full-Time Okta employee

  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion, and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today.