Technical Support Specialist
hace 1 semana
At NielsenIQ, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).
Key Responsibilities:- Provide enterprise-level technical support to customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations
- Monitor and validate data automated processes
- Document knowledge and educate colleagues and teammates on technical cases
- Stay current with product knowledge and latest features and functionality
- Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
- Strong troubleshooting and problem-solving skills, with a high level of detail orientation
- Strong customer service orientation
- Excellent written and verbal client communication skills
- Good level of written and spoken English and Spanish
- Strong SQL background
- Willingness to work outside of business hours from time to time
- Team spirit, self-motivation, and a positive attitude
- Ability to work with multiple interfaces and tasks in a dynamic environment
- Experience in technical support or software product implementations
- Knowledge in Linux systems, utilities, and scripting
- Experience with supporting an analytic product in a SAAS environment
- Development skills
- Knowledge of ETL processes
- Business orientation specifically in Retailer domain
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full ViewTM. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
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