Senior UX Content Strategist
hace 2 semanas
About the Role
In this opportunity, you will drive end-to-end UXC solutions within our product or digital space. You will help define users' needs/problems and influence the overall solution with UXCD approach. You will also mentor/coach Junior and Mid UXCD resources, execute efficiently, effectively and independently, and address any issues that arise.
About You
You're a fit for the role if your background includes:
- Bachelor's degree in writing, marketing, communications, or related field.
- 5+ years progressive professional experience including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).
- Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers.
- Expert understanding of current design thinking and UX content design best practices.
- Radical user-focus and influencer within and across complex groups, if not large organizations.
- Experience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importance.
- Able to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight.
- Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools.
- Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners.
- Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success.
- Present influential information to upper-level leadership in project stand-ups.
- Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content.
Preferred Experience and Knowledge
- Great familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content.
- Agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.
- Familiarity with content management systems and analytics tools.
- Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively.
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