Senior UX Content Strategist

hace 2 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
Senior UX Content Designer

About the Role

In this opportunity, you will drive end-to-end UXC solutions within our product or digital space. You will help define users' needs/problems and influence the overall solution with UXCD approach. You will also mentor/coach Junior and Mid UXCD resources, execute efficiently, effectively and independently, and address any issues that arise.

About You

You're a fit for the role if your background includes:

  • Bachelor's degree in writing, marketing, communications, or related field.
  • 5+ years progressive professional experience including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).
  • Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers.
  • Expert understanding of current design thinking and UX content design best practices.
  • Radical user-focus and influencer within and across complex groups, if not large organizations.
  • Experience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importance.
  • Able to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight.
  • Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools.
  • Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners.
  • Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success.
  • Present influential information to upper-level leadership in project stand-ups.
  • Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content.

Preferred Experience and Knowledge

  • Great familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content.
  • Agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.
  • Familiarity with content management systems and analytics tools.
  • Familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively.


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