Senior UX Content Strategist

Transform complex products and problems into elegant solutions that meet users' needs. Join our Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications.

As a Senior UX Content Designer, you will drive end-to-end UXC solutions within our product or digital space. Your responsibilities will include defining users' needs/problems and influencing the overall solution with UXCD approach, mentoring/coaching Junior and Mid UXCD resources, and executing efficiently, effectively, and independently.

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• Drive end-to-end UXC solutions within our product or digital space.
  
• Help define users' needs/problems and influences the overall solution with UXCD approach.
  
• Mentor/coach Junior and Mid UXCD resources.
  
• Execute efficiently, effectively, and independently; addressing any issues that arise.
  
• Be able to work in a sometimesambiguous space and use data and foundational UX knowledge to influence decisions and problem solve.
  
• Think critically—not just about the right words for an experience, but about the right experience for words.
  
• Demonstrate the critical influence of words and visual language across design, research, product, and development teams.
  
• Help educate the organization about the importance of UX content-/design-/research-thinking habits and the impact of cross-team engagement on user experience outcome.
  
• Help build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams.
  
• Extend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking and outputs.
  
• Participate in content strategy efforts, such as auditing product lines or digital experiences for areas of UX content opportunity, defining and evolving voice and tone elements for both disparate and experientially connected products, and helping team members and partners align to processes around road mapping, asset storage, design system and work management tools.
  
• Identify gaps, and their solutions, within and across team processes.
  
• Lead empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research.
  
• Prepare work for, and lead, cross-content/cross-UX ideation workshops and training sessions.
  
• Be customer obsessed—Advocate for customers during product prioritization.
  
• Have a growth mindset by thriving on challenges and viewing failures as a springboard for growth.
  

You're a fit for the role if your background includes a Bachelor's degree in writing, marketing, communications, or related field, and 5+ years of progressive professional experience including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).

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• Bachelor's degree in writing, marketing, communications, or related field.
  
• 5+ years progressive professional experience including combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web).
  
• Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customers.
  
• Expert understanding of current design thinking and UX content design best practices.
  
• Radical user-focus and influencer within and across complex groups, if not large organizations.
  
• Experience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importance.
  
• Extensive experience working with designers and developers within a UX, creative, marketing, or similar setting.
  
• Able to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight.
  
• Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools.
  
• Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners.
  
• Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success.
  
• Present influential information to upper-level leadership in project stand ups.
  
• Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content; ability to define need, prepare for, and partner with UX research on content-related insights.
  
• Advanced familiarity with aligning to/updating/maintaining style guidelines, KMDs, writing guidelines, and/or brand voice and tone guides.
  

Familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content, agile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc., familiarity with content management systems and analytics tools, and familiarity with UX means/methods of measuring UX content success qualitatively and quantitatively.

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through a hybrid work model, wellbeing, culture, learning & development, social impact, and purpose-driven work.

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• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  
• Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on .