Security Operations Manager
hace 4 semanas
The Hyatt Group is seeking a seasoned Security Operations Manager to oversee the safety and security of its esteemed hotels. This critical role requires exceptional leadership skills, strategic thinking, and a deep understanding of security protocols.
Job OverviewThis position plays a pivotal role in maintaining the highest standards of professionalism and discretion while ensuring the protection of guests, employees, and property. The ideal candidate will develop and implement comprehensive security policies, train staff on safety procedures, and collaborate with other departments to uphold exceptional service and guest satisfaction.
Responsibilities:- Develop and Enforce Security Policies: Create and implement effective security protocols to ensure a safe environment for all guests and staff, conduct regular risk assessments, and recommend solutions to mitigate risks.
- Emergency Response Planning: Develop and implement emergency response plans for fire, medical emergencies, natural disasters, and other incidents, lead evacuation drills, and train staff in emergency protocols.
- Guest and Employee Safety: Respond promptly to security incidents or guest concerns, investigate accidents, thefts, and other incidents, document findings, and report to the appropriate parties.
- Leadership and Team Management: Recruit, train, and supervise a team of security professionals, fostering a culture of professionalism and accountability, schedule and manage shifts to ensure optimal coverage at all times, and provide ongoing training to staff on hotel safety standards, guest service etiquette, and security practices.
- Minimum 5 years of experience in security management, with at least 2 years in a luxury hospitality environment.
- Proven leadership experience in managing security teams.
- Strong knowledge of security technologies, emergency management, and risk assessment.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and make quick, sound decisions.
- Detail-oriented with strong organizational and problem-solving skills.
- First Aid, CPR, or other relevant safety certifications (preferred).
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