Customer Service Operations Leader
hace 2 meses
Team Leader (Sales Scheduling/Demand Planning)
FORVIA HELLA is a prominent international automotive supplier, resulting from the merger with Faurecia in the FORVIA Group. We are recognized as the seventh largest supplier of automotive technologies globally, employing approximately 157,000 individuals worldwide. Our expertise lies in high-performance lighting technology and automotive electronics, alongside a comprehensive service and product portfolio for spare parts, workshop business, and manufacturers of specialized vehicles through our Business Group Lifecycle Solutions.
KEY RESPONSIBILITIES
As a Team Leader, you will oversee the Customer Service/Sales Scheduling area, guiding a team through the following responsibilities:
- Managing the intricate order processing for both external and internal customers throughout the entire process chain, including monitoring Kanban control loops and overseeing consignment movements within clearly defined parameters.
- Ensuring timely delivery of complex customer orders by establishing daily, weekly, and monthly production planning priorities in collaboration with internal stakeholders.
- Raising awareness regarding fluctuations in customer call-offs and demand changes that impact production.
- Ensuring customer satisfaction through effective communication about delivery timelines, supply status, constraints, complaints, damages, or changes in drawing status.
- Investigating root causes for discrepancies in inventory levels in collaboration with relevant personnel.
- Managing and entering IT-based master data pertinent to your area of responsibility.
- Proactively monitoring customer portals for new logistics requirements, performance evaluations, and logistical claims.
- Contributing to the achievement of planned finished goods stock levels for complex projects, including ramp-ups, phase-outs, relocations, and engineering change notices (ECNs).
- Continuously improving delivery service levels by optimizing logistics costs within defined contexts.
REQUIRED QUALIFICATIONS
- 2-5 years of experience in customer service roles.
- Bachelor's degree in foreign trade, logistics, or engineering.
- Proficiency in English.
- Strong negotiation skills.
- Demonstrated leadership abilities.
OUR OFFER
- Comprehensive benefits package.
- Opportunities for professional development.
- A dynamic and inclusive work environment.
- Commitment to diversity and employee growth.
At FORVIA HELLA, we value the diversity of our workforce. Inclusion and diversity are integral to our company culture, and we welcome applications from all individuals, regardless of their background.
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