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Manufacturing Support Specialist
hace 2 meses
About Epicor
Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth and efficiency through innovative software solutions.
About the Role
Key Responsibilities:
• Respond to client calls in a professional manner, providing expert solutions and advice
• Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely
• Ensure Service Quality levels are maintained and adhered to
• Ensure all issues are handled in a timely manner
• Review outstanding issues, ensuring clients are kept informed of progress
• Attend relevant Epicor product training courses, in-line with our internal certification scheme
Requirements:
• Fluent (written and spoken) in English
• Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
• Demonstrated expertise in meeting business needs with technology solutions
• ERP knowledge highly advantageous
• Minimum of three years related experience (preferred but not essential)
• Customer service experience will be valued
Additional Skills That Could Set You Apart:
• Manufacturing / Technical Skills
• Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures, and operation will be valued
• Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred
• Excellent verbal communication skills
• Service-oriented with ability to prioritize tasks in a stressful environment
• Strong skills for analysis, troubleshooting, and problem-solving
• Ability to work independently with minimal supervision
• Willingness to learn and explore new technologies
Why You'll Thrive at Epicor
In this role, you will develop agile skills that can be applied to many areas of the business. The skills you already possess will continue to grow, giving you the opportunity to develop professionally and advance your career.
What We Offer
• Competitive salary: $25,000.00 - $28,000.00 per month
• Comprehensive benefits package, including parking, health insurance, and life insurance
• Employee referral program
• Opportunities for professional growth and development
