Manufacturing Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Epicor A tiempo completo

About Epicor

Epicor Software Corporation es una empresa líder en tecnología global dedicada a ayudar a las empresas a impulsar su crecimiento durante más de 45 años. Nuestro software moderno y específico de la industria ayuda a nuestros clientes a aumentar la eficiencia y la productividad simplificando y automatizando los procesos diarios. Contamos con un equipo de casi 4,000 empleados en todo el mundo que están apasionados por crear productos y soluciones excepcionales a través del trabajo en equipo, la innovación constante y la integridad. Buscamos y recompensamos a los jugadores estelares que se inspiren entre sí y generen resultados para la empresa y nuestros clientes.

About the Role

What You'll Do

Responder a las llamadas de los clientes de manera profesional, proporcionando soluciones y consejos adecuados
- Interactuar con los clientes para realizar pruebas complejas, soporte y depuración de funciones técnicas de manera remota.
- Asegurarse de que los niveles de calidad del servicio se mantengan y se cumplan
- Asegurarse de que todos los problemas se manejen de manera oportuna
- Revisar los problemas pendientes, asegurando que los clientes se mantengan informados del progreso
- Asistir a cursos de capacitación de productos Epicor relevantes, en línea con nuestro esquema de certificación interna

What You Need to Succeed

Fluente (escrito y hablado) en inglés.
- Grado en campos relacionados con la manufactura (Ingeniería Industrial, Ingeniería Mecánica)
- Demostrada experiencia en satisfacer las necesidades de la empresa con soluciones de tecnología.
- Conocimiento de ERP altamente ventajoso.
- Mínimo de tres años de experiencia relacionada (preferible pero no esencial).
- Experiencia en servicio al cliente se valorará.

Additional Skills That Could Set You Apart

Manufacturing / Habilidades técnicas.
- Exposición a un entorno de producción, entiende conceptos, términos, procesos, procedimientos y operaciones de manufactura se valorará.
- Conocimiento/exposición a planificación y control de manufactura computarizada (MPC) se preferirá.
- Excelentes habilidades de comunicación verbal.
- Servicio orientado con capacidad para priorizar tareas en un entorno estresante.
- Fuertes habilidades para análisis, depuración y resolución de problemas.
- Capacidad para trabajar de manera independiente con mínimo supervisión.
- Disposición para aprender y explorar nuevas tecnologías.

Why You Should Consider This Role

En un rol como el Analista de Soporte de Manufactura, desarrollarás habilidades ágiles que pueden aplicarse a muchas áreas de la empresa. Las habilidades que ya posees solo seguirán creciendo, lo que te dará la oportunidad de desarrollarte profesionalmente y crecer en tu carrera en cualquier dirección que elijas.

Job Details

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $28,000.00 al mes

Prestaciones:

Estacionamiento de la empresa
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Puede trasladarse/mudarse:

64650, Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiencia:

Manufacturing process: 1 año (Obligatorio)
- Customer Support: 1 año (Obligatorio)
- ERP Software experience: 1 año (Obligatorio)

Idioma:

Advanced English (Obligatorio)

Lugar de trabajo: Empleo presencial



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