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We're seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for various issues and incidents, ensuring timely and accurate resolution of all service desk issues, and conducting follow-up activities with customers or employees to ensure satisfaction with the service provided. If you have a passion for delivering exceptional customer service, a strong understanding of technical concepts, and excellent problem-solving skills, we would love to hear from you.
**Responsibilities:**
- Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems.
- Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual.
- Resolve technical issues when possible and escalate to appropriate support teams when necessary.
- Ensure timely and accurate resolution of all service desk issues.
- Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided.
**Requirements:**
- Advanced English Skills - oral and written
- 1-2 years of experience in a technical support role, preferably in a service desk environment
- Strong customer service skills, with the ability to communicate technical information to non-technical users
- Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
- Knowledge of ITIL or similar service management frameworks a plus
