Travel Agent Representative for Customer Service

hace 3 semanas


Ciudad de México, Ciudad de México United Airlines A tiempo completo
Job Description

We are seeking a skilled Travel Agent Representative to join our team in Mexico, providing exceptional customer service and support.

Key Responsibilities:
  • Communicate effectively with customers regarding flight information, fares, rates, schedules, routings, travel documents, and related services.
  • Resolve customer conflicts and provide solutions in a courteous and professional manner.
  • Arrange ticketing and special services as needed.
  • Notify customers of flight irregularities and changes in schedules.
  • Assist company employees with business and personal travel plans.
  • Operate computer terminal equipment to access, input, and retrieve information.
  • Sell products and services consultatively.
Requirements:

To be successful in this role, you must possess the following qualifications:

  • High School Diploma or equivalent required.
  • Fluency in English and Spanish (written and spoken) is essential.
  • Age 18 or older required.
  • Flexibility to work all shifts, including weekends and holidays, when necessary.
  • Valid US Visa and Passport required.
  • Licensed to work in Mexico without sponsorship.
  • Successful completion of an interview required.
  • Reliable attendance is crucial for this position.
Preferred Qualifications:
  • One year of experience in sales, customer contact, or related work preferred.

This is a full-time position offering competitive compensation. We estimate the salary range to be between $35,000 to $55,000 per annum, depending on experience and location. If you are passionate about delivering exceptional customer service and have a strong background in sales and customer interaction, we encourage you to apply.



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