Customer Service Representative
hace 2 semanas
We're looking for a skilled Customer Service Representative to drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
**Key Responsibilities:**
**Manage Inbound Customer Communications:** Respond to customer inquiries in a timely and professional manner.
**Consult on Customer Success:** Advise customers on how to successfully leverage our product/service based on their unique needs.
**Maintain Working Product Knowledge:** Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
**Track Interactions in CRM:** Record customer interactions in our internal system for cross-functional awareness and relationship development.
**Requirements:**
Bachelor's degree or equivalent
1-2 years of proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above-and-beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system
English proficiency
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