Quality Leader
hace 7 días
Crane Payment Innovations is a leading provider of payment solutions, empowering over 10 million devices worldwide to facilitate daily transactions in more than 143 currencies. With a strong presence in over 200 countries and territories, we strive to drive innovation and excellence in the payments industry.
About the RoleWe are seeking an exceptional Quality Leader to join our team. As a key member of our operations excellence department, you will be responsible for driving quality initiatives and ensuring seamless customer experiences.
Job DescriptionThe Quality Leader will play a critical role in:
- Managing channel-related customer complaints through Salesforce, leading problem-solving processes, and coordinating root cause analysis meetings throughout the supply chain.
- Generating, analyzing, and communicating OOB results and customer complaints.
- Integrating new products into production, controlling concessions, and managing compliance with quality objectives within their business unit while proposing improvement strategies (projects, Kaizenes, MIAS).
To be successful in this role, you should possess:
- A Bachelor's degree in Industrial, Mechanical, Electronic, or Mechatronic Engineering, or equivalent.
- Advanced English language skills.
- Experience in system audits, staff management, and quality problem resolution with clients.
- Desirable knowledge of Root Cause Analysis tools, Problem Solving Methodologies, Statistical tools, Interpretation of geometric and plan tolerances, Staff administration, Core Tools, and ISO-9001 standard.
As a Quality Leader, you should demonstrate:
- Strong customer service skills.
- Effective decision-making and results-oriented approach.
- Excellent teamwork and diversity management abilities.
- High level of ethics and transparency.
- Intellectual capital and job knowledge/technical skills.
- Leadership capabilities.
- Security awareness.
- CBS expertise.
You should be able to:
- Travel nationally and internationally.
- Work flexible schedules and attend meetings outside of regular working hours.
In exchange for your dedication and expertise, we provide:
- Competitive salaries.
- Medical, dental, and life insurance.
- Save-for-retirement program.
- Food voucher benefits.
- Opportunities to travel and work at our global sites.
Estimated salary: $80,000 - $110,000 per annum.
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