Senior Product Quality Engineer

hace 4 días


Guadalajara, Jalisco, México Cisco Systems A tiempo completo
Job Description

Pursue a challenging career in product quality engineering at Cisco Systems, where you will play a crucial role in delivering high-quality products to our customers.

About the Role

We are seeking a highly skilled Senior Product Quality Engineer to join our team. In this role, you will be responsible for analyzing product failures, collaborating with cross-functional teams, and driving resolution of key technical issues.

You will work closely with our engineering, production quality, and partner teams to replicate customer-reported issues, articulate key technical findings, and drive resolution. Your expertise in hardware and software testing, new product failure analysis test strategy, and analytical tools will be essential in ensuring the quality of our products.

Key Responsibilities
  • Perform thorough root cause analyses on customer issues (duplication, isolation, and root cause)
  • Understand customer environment vs. product functionality
  • Participate in FA case review meetings with Engineering, Prod Quality, and partners
  • Work closely with a multi-functional team to replicate customer-reported issues
  • Articulate key technical issues to internal partners and drive resolution
Requirements
  • Pursuing degree in Electrical/Mechanical Engineering with quality management internship, HW design, SW development internship
  • Hands-on exposure to hardware and/or software testing, new product FA test strategy, test development/deployment
  • Awareness of Cisco technologies and products
  • Proficient working with large datasets, analytical tools, and ability to present key findings
  • Experience in unit test methodologies and agile working environment
  • Demonstrated ability to work and collaborate effectively with remote teams globally
Estimated Salary: $120,000 - $180,000 per annumWhy Choose Cisco?
  • We value diversity, inclusion, and equality for all
  • We encourage innovation, creativity, and learning from failure
  • We give our best, give ourselves a break, and give back to the community
Employee Benefits
  • Quality medical, dental, and vision insurance
  • 401(k) plan with Cisco matching contribution
  • Short- and long-term disability coverage
  • Basic life insurance
  • Wellbeing offerings and paid time off
  • Employee Stock Purchase Program


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