Client Relations Specialist II

hace 1 semana


Tlalnepantla, México TE Connectivity A tiempo completo

Join Our Team at TE Connectivity

At TE Connectivity, we empower you to realize your potential by collaborating with individuals from various backgrounds and sectors to foster a safer, more sustainable, and interconnected world.

Position Overview

As part of TE Connectivity's Customer Service Teams, you will engage with clients, sales personnel, and service representatives to manage a range of pre-sales and post-sales service activities. Your role will involve processing transactions through various channels and addressing inquiries related to our products and services. Additionally, you will have the opportunity to promote and sell our offerings while addressing and resolving customer concerns. A significant focus will be on cultivating robust business relationships in alignment with TE's Extraordinary Customer Experience strategy.

Key Responsibilities

  • Collaborate with clients and Account Managers to strategize and enhance account development, including backlog management and forecasting.
  • Handle more intricate duties and tasks that go beyond routine transactions.
  • Identify customer needs and expectations to elevate service levels and strengthen relationships.
  • Coordinate proactively with Account Managers and internal teams regarding daily account operations.
  • Work alongside a team of specialists to ensure timely completion of tasks.
  • Assist Sales with validation of forecasts, providing support without creating forecasts.
  • Oversee and assist with collections activities in partnership with finance teams.
  • Support management by engaging with sub-teams to monitor progress, troubleshoot issues, and offer guidance as necessary.
  • Provide assistance to team members in completing their tasks, while accountability for outcomes remains with management.
  • Contribute to process enhancements aimed at standardizing operational procedures (SOP).
  • Operate with limited supervision, escalating only the most complex issues to higher management.

Qualifications and Skills

  • Minimum of 3 years of relevant work experience.
  • Proficient in SAP or Salesforce systems.
  • Strong skills in MS Office applications.
  • Able to thrive in a dynamic and fast-paced environment.

Core Values

We uphold values of Integrity, Accountability, Inclusion, Innovation, and Teamwork.



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