Customer Support Representative

hace 1 día


Xico, México Sur A tiempo completo

We are seeking a skilled Customer Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Key Responsibilities:

  • Identify customer needs and provide personalized support
  • Analyze and report product malfunctions, including testing different scenarios and impersonating users
  • Update our internal databases with information about technical issues and customer discussions
  • Monitor customer complaints on social media and offer assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements:

  • Experience as a Customer Support Specialist or similar role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of CRM systems
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases


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