Customer Support Representative
hace 1 día
We are seeking a skilled Customer Support Specialist to provide exceptional technical assistance to our customers. As a key member of our team, you will be responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Key Responsibilities:
- Identify customer needs and provide personalized support
- Analyze and report product malfunctions, including testing different scenarios and impersonating users
- Update our internal databases with information about technical issues and customer discussions
- Monitor customer complaints on social media and offer assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure technical issues are resolved
- Gather customer feedback and share with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements:
- Experience as a Customer Support Specialist or similar role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of CRM systems
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
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