Learning Operations Associate
hace 20 horas
At goFLUENT, we are seeking a highly organized and detail-oriented Learning Operations Associate to join our team. As a key member of our operations team, you will play a critical role in supporting the daily tasks of our Learning Advisors and ensuring the smooth operation of our learning programs.
Key Responsibilities:- Provide administrative support to the Learning Advisor team, including updating databases, creating manuals, and preparing weekly and monthly reports.
- Act as a liaison between the Learning Advisor team and the operations area, ensuring effective communication and collaboration.
- Assist in the dispatch of incoming inquiry emails and feed trackers to ensure timely and accurate responses.
- Support the Learning Advisor Operations Specialist in receiving and managing requests and issues from the Learning Advisor team.
- Extract and analyze data to identify trends and areas for improvement.
- Provide backup support for the Learning Advisor Operations Specialist during business travels and PTOs.
- Reinforce communication with the Learning Advisor team about new processes and tools.
- Share insights on the Learning Advisor operation to identify pain points and opportunity areas.
- Prepare monthly and weekly results reports.
- Strong problem-solving and communication skills.
- Attention to detail and ability to multitask.
- Proactive and responsible, with a disciplined approach to work.
- Ability to handle stress well and work efficiently under pressure.
- Knowledge of Google tools (docs, sheets, etc.).
- B1-B2 minimum of written communication in English.
At goFLUENT, we are world leaders in online language training. Our mission is to give the same voice to professionals and workers around the world through our hyper-personalized solutions that combine technology, content, and human interaction.
We offer a dynamic and international environment, with a multicultural and collaborative team. If you are passionate about language training and want to be part of a global team, we encourage you to apply for this exciting opportunity.
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