Supply Chain Operations Manager
hace 1 día
About AAK
AAK International specializes in plant-based oils, driving innovation to make products better tasting, healthier, and more sustainable. With a global presence and 4,000 employees, we collaborate with customers through regional sales offices and Customer Innovation Centers.
Making Better Happen
Our core is Customer Co-Development, combining customer understanding, production flexibility, and industry expertise. We're listed on Nasdaq Stockholm, headquartered in Malmö, Sweden, and have been Making Better Happen for over 150 years.
The Role
You will plan, develop, and implement Supply Chain strategies that optimize logistics processes, reducing costs and improving customer service levels. This includes integrating digital solutions to evolve towards Integrated Business Planning (IBP) and ensuring effective alignment among the value chain links.
Your Responsibilities
- Quality Standards**: Ensure the highest quality standards by following established work plans.
- Benchmarking**: Conduct comparative analyses of services and user surveys to identify customer needs and interests, implementing actions to address them effectively.
- Order-to-Delivery Process**: Oversee the Order-to-Delivery process, including order capture and release, product delivery, and customer service.
- Customer Service Levels**: Monitor the level of service provided to customers and take corrective action when necessary.
- Customer Service Coordination**: Supervise the execution of customer service and sales processes by the Customer Service staff, ensuring achievement of established goals and indicators.
- ERP Systems Management**: Manage ERP system information, ensuring its integrity and availability for all supply chain processes.
- Post-Sale Service Planning**: Establish a work plan for post-sale service activities, including phone calls and client visits, as well as designing and executing strategies for customer recovery and loyalty.
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