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Associate E2E Process Manager
hace 1 mes
About the Role
The Associate E2E Process Manager is responsible for managing day-to-day operational processes, including order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, GPS, and systematizing updates to customers.
Key Responsibilities:
- Manage day-to-day operational processes, including order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, GPS, and systematizing updates to customers.
- Support select process improvement activities associated with customer service operations.
- Assist with customer-related inquiries based on customer needs/demand.
- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs), and Compliance Guidelines.
Requirements
To be successful in this role, you will need:
- Bachelor's degree required.
- 1+ years of progressive business experience in the biopharmaceutical industry with a broad understanding of pharmaceutical sales, marketing, customer, and patient services.
- Ability to manage multiple projects and consistently meet deadlines.
- Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments.
- Detail-oriented problem solver who can make clear-headed decisions while under pressure.
- Experience with systems enabling program end-to-end program operations, including but not limited to customer-facing digital portals, internal case management platforms, as well as production planning and financial billing/invoicing tools.
Why Novartis
At Novartis, we are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
